Field Engineer

3 weeks ago

DeKalb, United States Palmetto Technology Group, Inc. Full time
Job DescriptionJob DescriptionSundog Position Description:

Field Techs are strong in all the most common and popular networking technologies.  In addition to strong technical aptitudes, backed by at least 1 year of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance.  The work is everything from fixing a printing issue, to documenting a network, to replacing switches to maintain off-site backs and helping with a disaster-recovery plan to an impromptu Nerf-gun war in the office.  No two days are the same.

Position Responsibilities:  
  • Documentation of Client Networks and procedures
  • Backup Maintenance  
  • Configuration of standard POP, SMTP & Exchange clients including Outlook  
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences  
  • Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs 
  • Configure file, print and remote access services  
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup 
  • Ability to deal effectively with stressful situations  
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members  
  • Ability to provide accurate time estimates for how long a task will take  
  • Ability to quickly learn new technologies through the use of self-study materials and intuition  
  • Ability to articulate technical information clearly and simply to non-technical people  
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution  
  • Is self-motivated and can be self-directed when necessary 

Knowledge, Skills, and Abilities:  
  • Experience required with Windows desktop operating systems 
  • Understanding of TCP/IP and troubleshooting Internet connectivity  
  • Experience with routers and firewalls  
  • Experience with Terminal Services 
  • Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network  
  • Understanding of DNS services  
  • Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear  
  • Working Knowledge of Wireless Technologies  

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