Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

General Summary:

The Director, IT & Cloud Solutions oversees the strategic direction, implementation, and management of all IT and Cloud systems within the organization. Highly skilled, forward looking and a big picture perspective. Leading a team of IT professionals, this role ensures efficient operations and alignment with business objectives. The position requires effective collaboration across departments, including architecture, security, sales, and product development, to enhance user experience and drive innovation. The Director develops budgets, allocates resources, and stays abreast of technological advancements to support continuous improvement.

Personal Characteristics:

We seek an energetic, forward-thinking leader with high ethical standards and a strong professional demeanor. The ideal candidate will demonstrate strategic vision, technical proficiency, analytical acumen, and a sharp operational focus. They should possess exceptional organizational skills and the ability to collaborate effectively within diverse teams. Strong communication skills are essential, with a capacity to engage stakeholders at all levels and serve as a mentor and educator within the organization.

Knowledge, Skills, and Abilities:

Key Responsibilities:

• Lead and manage a team of IT professionals, including recruitment, training, and performance management with innovation at the forefront;
• Develop and execute long-term IT/Cloud strategies aligned with organizational goals;
• Collaborate with other departments to address IT needs, optimizing user efficiency;
• Evaluate current technologies and anticipate future requirements for scalable business growth;
• Oversee the design, implementation, and maintenance of IT and Cloud systems and infrastructure;
• Ensure robust security measures and protocols are implemented to protect company data and information systems;
• Assess emerging technologies and their potential impact on business operations;
• Develop and manage IT budgets to maximize resource efficiency and competitiveness in the market;
• Prepare quarterly and annual reports on IT and Cloud operations;
• Proven leadership with people, including holding others accountable;
• Capabilities in driving progressive IT initiatives and fostering team morale;
• Ability to prioritize and manage multiple assignments in a dynamic environment;
• Expertise in IT governance and implementing innovative software methodologies;
• Proficiency in computer network system designs, logic, and web technologies;
• Familiarity with various Windows platforms and business application development;
• Strong oral and written communication skills, facilitating effective collaboration between business units and IT teams;
• Problem-solving ability and adeptness in technical document interpretation;
• Track record of creating cohesive team environments and sustaining employee engagement.

Education and Experience:

Bachelor’s degree in Information Technology or related field Or minimum of ten years of relevant experience in IT leadership roles.

This position offers an exciting opportunity to lead strategic IT initiatives, drive innovation through cloud solutions, and contribute to the organization's growth and success in a dynamic industry landscape.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more