AWS Lex and Python developer

2 weeks ago

Newark, United States Avance Consulting Full time
Job DescriptionJob Description

Skill: AWS Lex and Python developer

  • 5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc).

  • 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.

  • Experience in AWS Lex & Lambda for development of ChatBot.

  • 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience.

  • 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python.

  • Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc.

  • Experience integrating with CRM apps including SalesForce and ServiceNow is a plus.

  • Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.

  • Agile knowledge with SAFe or NWOW framework is preferred.

  • Experience involving digital transformation activities in large organization is a plus.

Responsibilities:

  • Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda using Python and NodeJS.

  • Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database).

  • Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.

  • Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting.

  • Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving Skills.

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