Junior Salesforce Admin

JOB TITLE: Junior Salesforce Admin - Kiawah Partners

DEPARTMENT: Marketing

REPORTS TO: Director of Marketing Database Systems

JOB SUMMARY: The Junior Salesforce Administrator will be responsible for supporting the integrity and usage of our Database Systems and related Martech software. They will be involved with ensuring a clean database and promoting best practices. The ideal candidate will have strong problem-solving and troubleshooting skills and experience training users in a for-profit Salesforce org. In addition, this role requires strong communication skills and a desire to learn. Real Estate or B2C experience will be beneficial.

ESSENTIAL DUTIES:

• Support users including log-in, technical issues, enhanced functionality requests, and provisioning of new users with effective management of object and record-level access
• Conduct discovery sessions, gather project requirements, and prepare project documentation
• Be the Subject Matter Expert (SME) for users and data stewards in our database systems. Understand the responsibilities and processes for internal stakeholders to support UX improvements and training needs
• Assist in training of new user onboarding and rollouts of new or updated features and tools
• Create and maintain user-oriented training materials for Sales & Marketing database systems
• Work with the Database Systems team to document change management within database systems
• Perform testing and manage UAT testing for new and existing development projects
• Maintain, design, and audit reports/dashboards
• Assist with auditing and executing security and data integrity projects
• Prepare and perform data uploads/exports
• Develop declarative components in Salesforce to meet specified requirements
• Develop and update content access to improve user experience and process needs.
• Updates to page layouts and Lightning Pages for Desktop and Mobile
• Coordinate with other team members on projects, providing timely updates.
• Support the migration of legacy automation logic to a new unified automation tool, currently Flow, following best practices
• Develop and maintain new automation logic following best practices
• Travel as needed to support SSP business units.
• Maintain confidentiality of all records across databases
• Other duties related to Sales & Marketing Database Systems

TYPICAL EDUCATION AND EXPERIENCE:

• College degree in sales, marketing, business systems or equivalent work experience
• Salesforce Admin Certification 201 is required
• One to two years of experience working in a similar position
• Proficiency in administration of core Salesforce functions and Lightning UI, e.g. user management, roles and permissions, custom objects and fields, page layouts, custom fields, approval processes, Flow, etc.
• Experience with Force.com and Custom Object Architecture preferable
• Proficient in MS Office products to include Word, Outlook, and a strong proficiency with Excel including Pivot Tables, Data Sorting, Conditional Formatting and Advanced Formula Usage
• Experience with Hubspot is preferable
• Experience with Google Workspace is preferable
• Excellent communication skills (oral and written)
• Strong technical skills and mindset to leverage database and workflow-oriented software

REQUIREMENTS:

While performing the duties of this position, you will regularly be required to type and look at a computer screen for long periods of the day. You will need to be able to communicate effectively through all communication channels. Some travel (US) may be required. This position would be in-person for the first six months for onboarding and transition to a hybrid schedule with in-office days Monday and Wednesday. Remote work depends on a suitable environment and the ability to work effectively.

SKILLS:

• Ability to organize, prioritize, meet deadlines and multi-task.
• Ability to deliver high-quality work, quickly, in a dynamic organization under pressure.
• Demonstrates courteous and cooperative behavior when interacting with staff and vendors; acts in a manner that promotes a harmonious and effective workplace environment.
• Contributes to the efficiency and effectiveness of the sales and marketing teams by offering suggestions and directing or participating as an active member of a team.