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Customer Supply Chain Manager

3 months ago

Louisville, United States Congo Brands Full time
Job DescriptionJob Description

Our Company:

Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and more through e-commerce and retail partnerships. Congo Brands houses some of the world’s most noted brands including Alani Nu, Prime Hydration, and 3D Energy. Congo Brands is on pace to become one of the world’s most noted consumer product companies, with revenue growth increasing exponentially year over year. Congo Brand’s goal is to be the go-to ‘Better for You Brand’ for everything from ready-to-drink beverages, snacks, supplements and more.

The Role:
We are looking for a Customer Supply Chain Manager to join our team. The position will sit in the Operations business unit and is NOT a Sales role.

The Customer Supply Chain Manager is solutions oriented, a cross functional advocate, and passionate about people leadership. This individual will foster effective communication between internal departments, including warehouse, inventory management, and accounting, all aimed at optimizing order fulfillment and invoicing processes. The Customer Supply Chain Manager will take charge of weekly communication with suppliers from our top retail accounts, ensuring a seamless and mutually beneficial business relationship. This individual will ensure accurate and efficient processing, while combating distribution issues and collaborating with inventory control and logistics teams.

This is an in-office, full-time position at Congo Brands HQ in Louisville, KY.


Key Responsibilities:

  • Team Management: Provide strong leadership and guidance to team members, fostering a positive and productive work environment.
  • Performance Management: Set clear performance expectations, provide feedback, and conduct regular performance evaluations to drive individual and team growth.
  • Create supply chain strategy while analyzing data from shipping and delivering processes to find bottlenecks and other issues.
  • Responsible for the order life cycle while ensuring accurate pricing, lead-times, and special circumstance requirements are achieved.
  • Manage internal and external customer complaints and inquiries related to the order to cash process.
  • Monitor logistics and maintain supply chain inventory and records while finding cost-effective solutions for supply chain processes.
  • Ensure supply chain processes meet legal requirements and standards.
  • Serve as the primary problem solver and go-to person for day-to-day supply chain issues, especially those concerning last-minute orders and challenges arising from production timing.
  • Drive expedited cash conversion through engagement with Customers, Accounting, and other cross-functional teams.
  • Support in the expedient resolution of customer deductions and proactively avoid order-related penalties.
  • Conduct weekly meetings with top customers to address fulfillment timing and proactively manage any arising issues.
  • Collaborate closely with the Supply and Logistics teams to minimize variances and effectively address order-related challenges.
  • Prepare and deliver daily, weekly, and monthly reports on essential metrics related to order processing, customer fulfillment, and overall operational performance.
  • Ensure timely and accurate entry and review of customer orders.
  • Facilitate discussions to prioritize order fulfillment based on customer requirements and business priorities.
  • Monitor and report on key metrics related to order fulfillment, including timeliness and accuracy.
  • Lead efforts to review and resolve customer issues, ensuring prompt and satisfactory resolutions.

Key Skills and Experience Preferred:

  • Bachelor's Degree in Business Administration, Operations Management, Supply Chain, or a related field preferred
  • 5+ years of experience in Supply Chain operations with at least 3+ years in a leadership position
  • Food, Beverage and/or CPG, strongly preferred
  • Strong leadership and people management skills
  • Experience driving continuous improvement initiatives and projects to support new business initiatives and enhance operational efficiency
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with internal teams and external customers
  • Ability to accurately execute solutions and new processes implemented to ensure an efficient system
  • Excellent Microsoft Excel skills, with the ability to utilize advanced functions, pivot tables, and data analysis tools effectively
  • Ability to work cross-functionally and present summary level information to key stakeholders
  • Experience utilizing Retail Link applications strongly preferred
  • Luminate and NetSuite experience preferred


Benefits & Perks:

  • Competitive Salary
  • Health/Vision/Dental Benefits
  • 15 days of PTO + 8 paid holidays
  • 6 weeks paid parental leave
  • 401(k) plan with employer match
  • Monthly cell phone stipend
  • AND SO MUCH MORE

#PRIME

Congo Brands, LLC. Is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.