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Stewarding Supervisor

1 month ago

Battle Creek, United States DoubleTree by Hilton Battle Creek Full time
Job DescriptionJob Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team

Position Summary:

The Stewarding Supervisor is responsible for supervising employees while maintaining the cleanliness, organization, and overall efficiency of the back-of-house operations in a hospitality setting to assure that the guest’s needs are consistently exceeded while following 6PM Hospitality’s Core Values, Hilton standards, and local health department standards.

Essential Functions:

  • Report to work in uniform, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Maintain a smooth-functioning kitchen and ensuring compliance with safety and sanitation standards
  • Ensures all kitchen equipment, utensils, and work areas are kept clean and orderly.
  • Stives to uphold hygiene and sanitation regulations, ensuring that all kitchen and dishwashing equipment is clean and in good working order

Staff Management

  • Recruit, train, and manage a skilled and efficient stewarding team
  • Provide leadership, motivation, and support to staff
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints and advise Team Members on appropriate corrective actions taken when needed
  • Perform onboarding courses to all stewarding
  • Team Members and ensure the program is consistently fresh and evolving so that Team Members feel engaged and part of the future goals
  • Lead, manage, and hold Team Members accountable to the standards of employment and job performance set by the core values of 6PM Hospitality and Hilton.
  • Discipline Team Members as needed, according to 6PM Hospitality’s policies
  • Ensure standards are followed and assist colleagues, steward management, and the culinary team in working to their best ability
  • Supervise and monitor service quality and satisfaction, evaluate and address issues and make improvements accordingly
  • Ensures productivity of team members and that all daily tasks are completed in a timely fashion
  • Ensure all shifts are always covered, including weekends, holidays, call-ins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered
  • Directs pre-shift meetings with staff

Compliance

  • Ensure all health, safety, sanitation, energy management, preventive maintenance, and other standards are consistently met.
  • Assure that all standard operating procedures for revenue cost control are in place and consistently utilized
  • Assist in monitoring sanitation and cleaning schedules to meet and exceed health department standards
  • Assists with food safety and production compliance. This includes proper chemical handling, cleaning techniques, and equipment/machinery requirements awareness.
  • Responsible for the maintenance and preventive maintenance of all kitchen and dish room equipment, the stewarding supervisor ensures that everything is in good working condition.
  • Review security incidents and implement corrective measures to prevent recurring incidents.
  • Inspect end of shift clean up procedures on a daily basis

Cost Management

  • Manage physical inventory verification on a monthly basis for inventory.
  • Assist in monitoring inventory and managing inventory control
  • Has knowledge of shift, daily, weekly, monthly, and annual goals
  • Assists in scheduling personnel

Other Duties

  • Maintain open lines of communication between all departments within the hotel
  • Attend monthly team member meetings
  • Exhibit regular and recurrent attendance record
  • Follow all 6PM Hospitality Processes
  • Other duties as requested by management
  • Has complete knowledge of menu items, bar products, and pricing
  • Report to work in professionally appropriate attire, presented neat, and clean
  • Maintain appearance, upkeep, and cleanliness of all food and beverage equipment and facilities
  • Assure that the dining room areas are secure at the end of the business day

Position Requirements:

Minimum Knowledge:

  • Requires ability to interpret / extract information and / or perform arithmetic functions.
  • Requires typing, record keeping, and/or word processing.
  • Good communication skills

Formal Education and Job-Related Experience:

  • Minimum formal education of an associate’s degree or equivalent related experience
  • Minimum of one-year job-related experience

License, Registration, and/or Certification Required:

  • HAZMAT
  • CPR

Working Conditions and Physical Effort:

  • Stress Load: Regular exposure to stresses
  • Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
  • Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
  • Physical Effort: Some portions (10- 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
  • Physical Environment: Some portions (10-50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
  • Work Schedule: Work regularly requires or varies between early mornings, day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
  • Occupational Risks: Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
  • Ergonomics Risks: Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
  • Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality
  • Required Travel: Position does involve limited travel for off-site quarterly meetings.

Employee Benefits

  • Paid time off for all full-time and part-time team members
  • 8 hours of paid volunteer paid for all team members
  • Holiday pay
  • Travel discounts for employees, friends, & family
  • Restaurant discounts
  • Referral Program
  • Health, vision, and dental insurance available for all full-time team members
  • Employee recognition perks and benefits
  • Advancement opportunities
  • Paid maternity/paternity leave or adoption leave for qualifying FMLA

Apply today to become part of an authentic, excellence-driven team



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