Customer Care Advocate
2 weeks ago
Care Advocate (inbound/outbound sales) Overland Park, KS
The Care Advocate is my clients ambassador to current and future policy members. The Care Advocate acts as the main point of contact for customer enrollment contacted homes by offering access to care for residents in long term care facilities. The primary measure of success is the number of sales in a month.
Summary
- Work through specific KPIs to sell and enroll policy holders through customer calls and outreach campaigns.
- Warm outreaches to customers to promote our products and services within existing homes.
- Partners with Clinical Coordinators to address service issues from calls/customers.
- Updates current database where needed to ensure resident and facility account information is up to date.
- Maintains and enhances product and technical knowledge in the industry.
- Performs other job-related duties and responsibilities.
Duties & Responsibilities
- Must possess or be able to obtain a state-issued Life/Health insurance license.
- Associate or bachelors degree preferred, or equivalent work experience.
- 1-3 years experience working in sales. Experience in the healthcare industry, call center, or insurance sales is a plus.
- This position pays base + commission (base plus 4K to 6K+ per month potential)
Other Qualifications
- Problem solving Identify and resolve problems in a timely manner.
- Customer service Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments.
- Planning/organizing Prioritize and plan work activities and use time efficiently.
- Quality control/Attention to detail Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
- Proficient with Microsoft Word and Excel Able to use basic functionality in Excel and Word
- Adaptability Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.
- Dependability Consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
- Able to work in team environment.
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