Patient Care Coordinator
3 weeks ago
GENERAL DESCRIPTION OF POSITION
The Patient Care Coordinator is an integral part of the Rheumatology team, focusing on a seamless patient experience by assisting in the financial responsibilities of the patient, and offering the ultimate patient experience at the check-in desk.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet every patient with a warm and friendly smile.
- Efficiently check patients in and out.
- Collect copays, any outstanding balances, and verify referrals when needed.
- Update and add patient demographics as required.
- Build insurance packages and complete any necessary paperwork.
- Gather and organize charge tickets; fax and scan them.
- Review treatment plans to determine benefits and estimated patient responsibility.
- Educate patients about payment options and financial assistance.
- Communicate estimated patient responsibility to patients and arrange prepayment when needed.
- Handle inquiries related to patient accounts from both staff and patients.
- Review accounts for potential placement with a collection agency.
- Communicate directly with collection agencies on payments made on collection accounts.
- Ensure effective communication with clinical staff regarding late patients and any factors that may delay patient readiness.
- Perform other related duties as required or assigned.
QUALIFICATIONS
- High school diploma or equivalent required.
- Minimum of 1 year experience in customer service role.
- Previous experience in financial counseling, medical billing, or related areas is advantageous.
- Excellent verbal and written communication.
- Proficient in using standard office software (Microsoft Office Suite).
- Familiarity with electronic health records (EHR) systems is a plus.
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