Patient Care Coordinator

3 weeks ago


Little Rock, United States OrthoArkansas Full time
Job DescriptionJob Description

GENERAL DESCRIPTION OF POSITION

The Patient Care Coordinator is an integral part of the Rheumatology team, focusing on a seamless patient experience by assisting in the financial responsibilities of the patient, and offering the ultimate patient experience at the check-in desk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet every patient with a warm and friendly smile.
  • Efficiently check patients in and out.
  • Collect copays, any outstanding balances, and verify referrals when needed.
  • Update and add patient demographics as required.
  • Build insurance packages and complete any necessary paperwork.
  • Gather and organize charge tickets; fax and scan them.
  • Review treatment plans to determine benefits and estimated patient responsibility.
  • Educate patients about payment options and financial assistance.
  • Communicate estimated patient responsibility to patients and arrange prepayment when needed.
  • Handle inquiries related to patient accounts from both staff and patients.
  • Review accounts for potential placement with a collection agency.
  • Communicate directly with collection agencies on payments made on collection accounts.
  • Ensure effective communication with clinical staff regarding late patients and any factors that may delay patient readiness.
  • Perform other related duties as required or assigned.

QUALIFICATIONS

  • High school diploma or equivalent required.
  • Minimum of 1 year experience in customer service role.
  • Previous experience in financial counseling, medical billing, or related areas is advantageous.
  • Excellent verbal and written communication.
  • Proficient in using standard office software (Microsoft Office Suite).
  • Familiarity with electronic health records (EHR) systems is a plus.


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