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Member Experience Associate
4 months ago
The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.
Benefits and Perks:
- Flexible scheduling
- Growth Opportunities
Job Expectations:
- Work your scheduled shifts and arrive on time every shift
- Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
- Aim to exceed customer expectations at every opportunity
- Make eye contact with customers
- Smile authentically at customers
- Speak enthusiastically to customers
- Be attentive and courteous to customers
- Keep a sense of urgency and hustle when it comes to helping customers
- Keep a positive, upbeat personality.
- Be able to communicate clearly, professionally, and proactively when needed.
- Prior experience in sales, retail, or hospitality is helpful.
- Active CPR/AED certification preferred.
Job Responsibilities:
- Greet and check in members as they come in.
- Resolve customer issues in an effective manner.
- Sell memberships, retail, and merchandise.
- Follow up with prospects promptly.
- Ensure a safe and clean health club environment for members and staff.
- Open and close the facility if scheduled.
- Follow company policies, procedures, and best practices.