Shift Supervisor/Shift Lead/Key Hourly

3 days ago

Atlanta, United States JACKMONT HOSPITALITY INC Full time
Job DescriptionJob Description

Charley's Philly Steaks

Store # 5102

Hartsfield-Jackson Atlanta International Airport

6000 N Terminal Pkwy

Atlanta, GA 30320


ROLE PURPOSE

Assist store management in executing store operations during scheduled shifts and ensure that all employees are giving a “Great experience every time” to the customer in a fast-paced, clean and safe environment.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

  • Be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, and front-line food preparation.
  • Effectively leads the team during a shift to ensure that excellent restaurant operations are consistently achieved.
  • Ensure the restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
  • Delegating duties, assigning specific tasks and ensuring team members prepare food items according to Charley’s standards of quality, consistency and timeliness.
  • Help train and develop team members and positively lead by example using Charley’s 5 Steps of training.
  • Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
  • Follow Charley’s operational policy and procedures, including those for cash handling, and inventory controls to ensure the safety of all team members and guests during each shift.
  • Be certified in all positions and to train others on the position in order to help where ever needed.
  • Ensure Key Practices are followed during the shift.
  • Ensure team members follow health, food safety, and safety guidelines for a clean and safe environment.
  • Informs immediate supervision promptly of all problems or unusual matters of significance.
  • Accurately complete designated duties such as inventory control, ordering of products and cash control.
  • Other duties as assigned.

QUALIFICATION REQUIREMENTS

  • Must be able to pass the TSA federal background check to work in the airport.
  • One or more years’ restaurant experience (fast food/QSR supervisory experience preferred).
  • Ability to lead a team in a fast-paced, dynamic environment with a sense of urgency.
  • Good problem solving and decision making skills.
  • Able to exhibit excellent skills with the guests and team members.
  • Supervise and motivate team members to perform to their highest possible level of ability.
  • Takes initiative and always looking for improvement.
  • Have a neat, clean, and professional appearance.
  • Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

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