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ITIL Service Management Architect

2 months ago

Madison, United States Novalink Solutions LLC Full time
Job DescriptionJob DescriptionThis position functions as an Application Architect for the Information Technology Infrastructure Library
(ITIL) initiatives of the Department of Corrections (DOC). Under the general supervision of the
Collaboration and Project Management supervisor, this position will provide leadership and direction to
the Collaboration and Project Management and Infrastructure staff on the design of development of ITIL
systems and solutions involving service management, change management, configuration management,
and asset management.
The position will be a member of the application development team, troubleshooting issues as they
arise to ensure effective ITIL system solutions along with associated application technology for the
Department of Corrections (DOC).
The individual will work closely with the functional user groups within DOC to ensure effectiveness of
system solutions deployed.
This position will review detailed systems specifications to ensure the development and support of new
systems and enhancement of existing systems is consistent with agency development and support
methodologies, standards, and policies. This position also works closely with the Secretaries Office staff
in administrating and developing for their legal software.
Responsibilities:
Collaborating with senior managers to determine business-specific application needs.
Compiling and implementing application development plans for new or existing applications.
Demonstrating application prototypes and integrating user feedback.
Writing scripts and code for applications, as well as installing and updating applications.
Providing end-users with technical support.
Running diagnostic tests and performing debugging procedures.
Performing application integration, maintenance, upgrades, and migration.
Documenting application development processes, procedures, and standards.
Requirements:
Bachelor's degree in computer science with a specialization in software engineering, application
development, or similar.
A minimum of 2 years experience as an application architect.
Proficient in programming languages, such as SQL and JavaScript.
Willingness to learn and ability to configure cloud based or on-prem off-the-shelf business solutions.
Experience in aligning application development with business needs.
Exceptional analytical and problem-solving skills.
Excellent leadership and interpersonal skills.
Superb organizational and time management skills.
Ability to work collaboratively and communicate effectively with professionals from a range of technical
and non-technical backgrounds.