Restaurant Manager

DoublTree Pikesville, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Manager for the DoubleTree in Pikesville, MD.

Job Purpose:

This job description provides a basic guideline of the duties, responsibilities and requirements of this position. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• • Hire, train, coach/counsel and supervise restaurant employees
  • Create staff schedules to ensure appropriate staffing based on occupancy needs
  • Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary. Complete regular inventory of merchandise
  • Take ownership of budgets and cost control methods to minimize expenses
  • Address customer needs, comments, and complaints
  • Adhere to and enforce employee compliance with health, safety, and sanitation standards
  • Process payroll and maintain all relevant records
  • Ensure all employees are working within outlined operating standards
  • Report on financial performance, inventory, and personnel
  • · Overseeing all aspects of the restaurant operations
    · Excellent Cleanliness and Sanitation of the kitchen/restaurant
    · Preparation of Banquets- Assist with preparation for Banquet Events
    · Completion of required documentation for food safety and prep charts
    · Assist in preparing food items for customers using a quality predetermined method in a timely and consistent manner.
    · Provide high-quality, attractive experience to all guests
    · Maintain a Certified Food Manager designation
    · Promptly report all maintenance issues
    · Adhere to all applicable Company Standard Operating Procedures

This job requires the ability to perform the following:

• Concrete, tile, rubber mats covering tile, linoleum, carpet, etc.
• Pick up trays, speak with guests, clean, obtain supplies.
• Clean; inspect side work.
• Serve and speak with guests.
• View restaurant, manoeuvre through crowds and staff.
• Obtain overhead supplies and food from window. Serve guests at arm’s length.
• Distribute menus, use telephone, write, stock supplies. Serve plates and hold glasses with beverages.
• Use cash register, adding machine, telephone, garnish plates.
• Move chairs, tables, glassware and China carts. Average weight: 25 lbs. Maximum weight: 50 lbs.
• Food trays, beverage containers, glass racks. Average weight: 25 lbs. Maximum weight: 50 lbs.
• Operate cash register, stock supplies, serve guests.
• Assurance of food quality and consistency.
• Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice. Work late nights or early mornings.
• Seating of guests, handling money, operate cash register, view restaurant and employee appearance.

Education:

• High school diploma or general education degree (GED) required; bachelor's degree in hospitality preferred
• 3-5 years of food and beverage service industry experience required
• Ability to obtain and maintain a food handler certification card
• Working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits at a Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program