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Patient Ambassador

2 months ago

Fort Worth, United States Soleo Health Inc Full time
Job DescriptionJob DescriptionDescription:

Soleo Health is seeking a Patient Ambassador - Scheduler to support our Fort Worth, TX Home Infusion Specialty Pharmacy. Join us in Simplifying Complex Care


Soleo Health Perks:

  • Competitive Wages
  • 401(k) with a Match
  • Referral Bonus
  • Paid Time Off
  • Great Company Culture
  • Annual Merit Based Increases
  • No Weekends or Holidays
  • Paid Parental Leave Options
  • Affordable Medical, Dental, & Vision Insurance Plans
  • Company Paid Disability & Basic Life Insurance
  • HSA & FSA (including dependent care) Options
  • Education Assistance Program


The Position:

The Patient Ambassador is responsible for data entry of clinical information into clinical management system to allow for billing, coordinating the scheduling activities and associated tasks for the nursing department including but not limited to Inter-agency care coordination, responding to all incoming calls, promoting agency programs, providing information and processing referrals. This position requires skill in planning, organizing, and coordinating the delivery of patient care by all staff personnel. This position is responsible for ensuring that the schedules are maintained accurately and efficiently for all patient care teams. Responsibilities Include:


  • Receive medication referrals and collect insurance information through various methods.
  • Proficient data entry and generating daily office communications.
  • Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals.
  • Place outbound calls to patients or doctor’s offices to notify them of care status.
  • Collaborate with prescribers to facilitate payor denial appeals.
  • Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
  • Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
  • Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
  • Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure.
  • Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
  • Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
  • Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
  • Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
  • Support client satisfaction at a level that ensures account retention.


Schedule:

  • Monday-Friday, 8:30a-5pm


Requirements:


  • High school diploma (or equivalent) required.
  • Minimum of 2 years customer service experience in a hospital, physician office, home infusion/specialty pharmacy or other medical entities is required.
  • Ability to effectively handle multiple priorities within a changing environment.
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
  • Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office managerial skills.
  • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)
  • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)


About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference


Soleo’s Core Values:

  • Improve patients’ lives every day
  • Be passionate in everything you do
  • Encourage unlimited ideas and creative thinking
  • Make decisions as if you own the company
  • Do the right thing
  • Have fun


Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.


Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

Keywords: client care coordinator, scheuler, clinical administrative coordinator, medical appointment, secretary, patient coordinator, hiring now

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