Prior Authorization

2 weeks ago


Huntington, United States OVP Health Care Full time
Job DescriptionJob DescriptionSalary:

DUTIES AND RESPONSIBILITIES:

  • Coordinates all referrals to specialist practices and local-regional healthcare services.
  • Process referral requests for patients for specialty services and diagnostic imaging.
  • Provide appropriate customer service and answer patient inquiries.
  • Maintain established tracking system of referrals--both external and internal.
  • Provide information and support to dental providers regarding patient referrals.
  • Uses sound judgment with patient scheduling efforts and utilization of resources.
  • Documents and traces interaction with clients and appointments, assisting with data entry.
  • Performs Prior Authorization for patients before scheduled procedures.
  • Perform other duties as may be delegated by the Chief Compliance Officer or designee.
  • Obtain current identification for managed care, prepare pre-certification as required including patient diagnosis as documented by primary care physician.
  • Make appointments and request follow-up information.
  • Review and explain process for referral to patient, including but not limited to what to expect, who providers are and how to get to hospital or referral specialist’s office.
  • Review rejected requests for procedures or visits.
  • Maintain up-to-date knowledge of referral guidelines, active providers, necessary coverage information, insurance requirements necessary for pre-certification.
  • Maintain adequate records for risk management on referrals completed of patients needing to be seen outside of API.
  • Compile monthly report for administrative review.
  • Mail, fax or communicate appropriate records, certificates and authorizations to appropriate persons for the completion of the referral process.

 

Minimum Qualifications

  •  General knowledge of the various Dental services in the Tri-State area.
  • Knowledge of medical terminology
  • Excellent organizational skills including oral and written communication skills. 
  • Ability to work independently; excellent interpersonal skills; basic computer skills. 
  • Ability to relate to people from a variety of socio-economic and ethnic backgrounds.
  • Prior medical/Dental office experience required with 1-3 years of related medical office and/or community experience considered.
  • Must be self-motivated and organized.
  • Previous referral experience preferred. 
  • Must be multi-tasked and complete duties with minimal supervision

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