Enrollment Advisor

Enrollment Advisor

Job Summary and Objective:

The Enrollment Advisor is responsible for providing exceptional customer service and guidance to potential and current students and their families throughout the enrollment and financial aid process. They will provide information on admissions requirements, available programs of study, and the school's facilities and resources. They will also determine financial aid eligibility within the parameters of institutional, state, and federal requirements. The Enrollment Advisor is responsible to maintain a thorough knowledge of available types of financial aid, scholarships, and general student eligibility criteria.

A successful candidate will have strong communication and presentation skills to ensure prospective students fully understand the requirements for admission, program expectations, and available resources. They must have an unwavering commitment to providing exceptional customer service, following the law, and abiding by diversity, equity, and inclusion policies. A successful candidate will understand financial aid processing, be able to effectively articulate financial options, and demonstrate a high degree of accuracy to ensure compliance.

Essential Functions:

• Works with the lead specialist to schedule both in-person and virtual meetings to facilitate tours of the school facility.
• Conduct and lead tours for prospective students and their families.
• Provide advising throughout the financial aid process to prospective and current students and their families.
• Assist with organizing and participating in recruitment events, such as the Open Houses and career fairs.
• Participates in enrollment and financial aid training via virtual and/or on-site, in-person events.
• Complete financial aid processing up to receipt of a clean ISR and/or agreed upon financial game plan.
• Ensure the processing of financial aid records are in accordance with federal and state regulations and prepare departmental reports.
• Follow up on and respond to all prospective and current students in a timely manner.
• Maintain a thorough knowledge of available types of financial aid, scholarships, payment options and general student eligibility criteria.
• Ensure goal of timely turnaround for all admissions and financial aid applications.
• Maintain student confidentiality in accordance with FERPA regulations.
• Attend and actively participate in school functions and professional financial aid training sessions.
• Keep up to date with compliance requirements, including federal and state regulations, deadlines, and school policies.
• Update and manage the lead database in the CRM.
• Follow all communication procedures, guidelines, and policies.
• Perform other duties or special projects as assigned.

Behaviors and Competencies:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to develop and deliver presentations.
• Maintains up to date knowledge of school policies.
• Knowledge of programs/services available to students.
• Knowledge of customer service standards and procedures.
• Knowledge of community outreach practices.
• Ability to process computer data and format and generate reports.
• Knowledge of student recruitment and retention issues.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to investigate and analyze information and draw conclusions.
• Ability to work effectively and professionally with diverse populations.
• Ability to evaluate student transcripts and/or records.
• Self-starter and can work independently.
• Proficiently uses Google Drive, Microsoft Office Suite and Apple products.
• Ability to perform simple accounting procedures.
• Strong record-keeping and maintenance skills.
• Maintains a professional image and demeanor at all times, reflecting the values and standards of the school.

Education/Experience:

• Two+ years of experience in roles with sufficient transferable experience to demonstrate practical equivalence.

Reporting Structure:

• Department: Enrollment
• Primary Supervisor: Regional Director of Admissions and Co-Directors

Terms of Employment:

• Location: Temecula
• Employment Status: Full-time, 100% on campus
• Hours of Employment: 40 hours/week, with occasional evenings/weekends
• Position Type: Non-Exempt
• Pay Type: Hourly
• Timecard Required: Yes
• Travel: 0-10%

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical Demands: Walking, standing, and moving about while communicating orally and operating technology for extended periods; accessing file cabinets, office machinery, and attending functions outside personal work area; sitting and remaining stationary for long periods; reaching, stretching, using hands, fingers, and arms; regularly lifting and moving up to 30 pounds; balancing, stooping, kneeling, and crawling under desks or in confined spaces occasionally.
• Vision: Close vision, distance vision, color vision, peripheral vision, depth perception, ability to look at a computer screen for extended periods, and the ability to adjust focus.
• Communication: Clear communication and exchanging accurate information through speaking, hearing, and applying discernment.

Equal Employment Opportunity Policy: Paul Mitchell the School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Paul Mitchell the School reserves the right to make changes in content or application of the job description as it deems appropriate. These changes may be implemented even if they have not been communicated, reprinted, or substituted in this job description. Possession of this job description does not imply nor prove the existence of an employment contract.

NOTICE OF NON-DISCRIMINATION

[SCHOOL NAME] ("School") does not discriminate on the basis of protected class status, including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations, including in admission and employment.

Inquiries about Title IX may be referred to the School's Title IX Coordinator, the U.S. Department of Civil Rights, or both. The School's Title IX Coordinator is:

[INSERT NAME, Office Address, Email Address,and Telephone]

The School's Protected Class Non-Discrimination Policy and Grievance Procedures can be located here [INSERT LINK TO POLICY AND PROCEDURES].

To Report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please contact the Title IX Coordinator through one of the above methods (telephone, email, or in person at their office).