Maintenance Tech/Houseman Home2 Suites Carbondale, IL

Essential Functions:

Will handle routine maintenance in public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, pool, and grounds

Maintains rooms in optimal operating condition by performing repairs as needed

Understands the room preventative maintenance program

Prepares preventative maintenance cart for use each day

Repairs televisions, phones, clock radios, etc.

Replaces or repairs damaged bathroom fixtures and executes general plumbing as needed

Maintains the overall appearance of the room; replaces broken mirrors, hangs fixtures, does touch up painting, etc.

Troubleshoots rooms heating/ventilating/air conditioning systems

Uses both power and hand tools regularly in a safe, efficient manner

Performs preventative maintenance throughout other areas of the hotel as well as, including both the front of the house, interior and exterior

Maintains the condition of the hotel lobbies and restaurants Repairs furniture and decorations as necessary

Repairs carpet, marble and tile

Repairs and maintains kitchen and laundry/housekeeping equipment Repairs/replaces windows and mirrors

Maintains exterior of building and grounds as necessary

Attends schools or seminars to remain current on proper techniques

May be asked to perform routine pool operations (CPO certification required)

Maintains operating equipment in working condition by performing routine equipment checks and repairs

Maintains and assists in the cleanliness of individual work area

Demonstrates familiarity with the hotel’s safety systems and takes corrective action on any maintenance or operating problems which affect the security or operating condition of the hotel

Reports any hazards or injuries in the department and takes immediate action to correct

Contributes to hotels preparedness during fire emergencies by participating in the hotel fire team

Handles master keys in accordance with Company’s standards for the overall safety and security of the hotel Supportive Functions

Maintains the overall cleanliness of the hotel’s public space by cleaning all assigned areas thoroughly on a daily basis

Cleans public areas including Floors, elevators, lobbies, hallways, vending areas, service areas, stairwells and health club; outdoor walkways, gardens, parking lot, pool and entrance areas Completes work projects as assigned by supervisor and management

Cleans and polishes floors, windows, mirrors, vending machines and ice machines Vacuums, shampoos, and removes bum spots from carpets as required

Removes all litter from public space

Dusts all spots thoroughly

Performs other cleaning duties as required

Uses housekeeping chemicals as necessary to clean assigned areas to standard

Prevents any damage to hotel property by exercising proper caution with chemicals

Maximizes job efficiency and orderly appearance by maintaining supply cart and stocks supply cart correctly

Operates vacuum cleaner according to operational procedures, replaces and/or empties vacuum cleaner on a regular basis

Ensures rapid maintenance and repair of hotel equipment by reporting all maintenance requests in a timely and efficient manner

Turns in articles found in public space to lost and found

Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests

Take every opportunity to impress the guest and promptly respond to and resolve guest complaints

Anticipate and exceed guest expectations

Smile, have eye contact and greet guests immediately upon each encounter

Handle special requests properly

Assist other housekeeping associates in maintaining clean and organized work and public areas.

Follow correct procedures for entering a guest room

Keep voices and other noise low on guest floors, especially in the morning

Follow all applicable Company Standard Operating Procedures

Supportive Functions/Teamwork Skills

Be an enthusiastic, helpful and positive member of the team. Be professional, responsible and mature in conduct and behavior. Be understanding of, encouraging to, and friendly with all co-workers and supervisors. Communicate pertinent information to supervisor and co-workers. Respond positively to new ideas. Accept critical/developmental feedback openly

Safety and Security Skills

Be knowledgeable of policies regarding emergency procedures.

Minimizes safety hazards by following all safety, security rules and procedures

Be knowledgeable about bloodborne pathogen procedures

Use all chemicals and cleaners properly

Properly handle and account for keys

Responsible for following policy and procedures regarding guest rooms, access, accountability for keys and key procedures, lost and found procedures.

Education and Experience

High school or equivalent education required.

No prior experience required Specific Job Knowledge, Skills and Abilities The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak and understand the primary language(s) used in the workplace.

Requires some communication skills, both verbal and written. Physical Requirements

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to stand and exert well-paced mobility for up to 4 hours in length.

Must be able to lift up to 75 lbs on a regular and continuing basis.

Must be able to exert well-paced ability in limited space.

Must be able to exert well-paced ability to reach different areas of the hotel on a timely basis.

Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

Must be able to bend, stoop, squat and stretch to fulfil cleaning/inspection tasks.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment.

Other Job Requirements: All associates must maintain a neat, clean and well-groomed appearance per Company Standards

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required. Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities.