Paint Associate

Job DescriptionJob DescriptionPosition Summary
The primary responsibilities of the Paint Associate position are to maintain outstanding customer service, generate
sales, merchandise product, and support the store management team with a specific focus on the Paint Department.

PAY is DOE

Paint Department Responsibilities
The responsibilities for this position include:

Ability to mix paint using provided equipment including manual and auto-tinters and paint mixing software.
Ensure that all custom-mixed product is correct and maintain quality control within the department to minimize
mis-mixed product.
Dedication to maintain consistent and accurate customer files.
Have working knowledge of all paint lines carried within the store, including but not limited to Sikkens Proluxe,
Royal, Clark Kensington, Valspar and Amy Howard at Home.
Having working knowledge of all sundries categories including, interior exterior paint, primers, applicators,
interior exterior wood finishes, adhesives, surface preparation, and patch repair.
Actively engage and question customers to assist with their Color Journey and ensure that every customer
gets the right product for every project.
Establish and maintain good working relationships with paint contractors and work to meet their specific needs.
Ensure that the paint department remains in good working order including
o equipment preventative maintenance
o ordering paint department supplies
o maintaining color collateral and chip racks
o maintaining all overstock
Ensure that the paint department maintains an in-stock position by ordering from non-Ace vendors as
needed.
Keeping current on paint technologies and new products with willingness to suggest additions or subtractions
to product mix.
Train other employees on paint and products in the department.
Store-Wide Responsibilities
The responsibilities for this position include:
Exemplify the core values of Nelsons Hardware in all daily actions.
Ensure each customer receives outstanding service by being Ace Helpful.
Maintain awareness of all promotions and advertisements.
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Participate in the processing of new shipments and help the team to keep the receiving and back stock area
clean and organized
Responsive of safety issues
Conscious of shoplifting activity
Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
Answer customers questions and provide information on procedures and policies, including Ace Rewards.

Minimum Requirements
The minimum requirements for this position include:

Education/Training: High School diploma or GED, some college preferred. Posses a vast product knowledge
of hardware related products along with a willingness to learn.
Experience: Sales and marketing experience with retail programs, establishing relationships and working with
customers
Previous experience in a retail environment either in marketing, sales, or back office.
A commitment to service excellence and customer satisfaction
Solid team player with excellent interpersonal skills
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-
task
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of
the business

Physical Requirements
The minimum physical requirements for this position include:

Must be able to lift 40 pounds frequently to load and unload customer orders.
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and performing
all functions as set forth.

(Job responsibilities may change based on the needs of the business.)

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