Toll Bridge Monitor II

SUMMARY

Responsible to monitor the bridge plaza, buildings and respond to incidents that occur on DRJTBC property. Ensure that the proper incident management safety protocols are followed. Monitor and verify the toll system is functioning as intended. Serve as initial responders to all accidents, incidents and occurrences on the toll bridges and surrounding Commission property. Communicate and coordinate with Control Center /Electronic Security & Surveillance to report accident, incidents, and occurrences. Maintain daily logs and write incident reports for all accidents, incidents, and occurrences at the toll bridges.

MINIMUM EXPERIENCE AND ABILITIES

High school diploma or general education degree (GED) and two (2) years’ experience in the military, a first-responder field, or other related fields; or two (2) years’ experience as an Acting Toll Bridge Corporal at the Commission.

DUTIES RESPONSIBILITIES include the following. Other duties may be assigned.

1. Monitor the ESS cameras for any incidents or potential threats

2. Report all incidents and coordinate assistance with the Control Center

3. Monitor and check the toll system equipment for any issues

4. Prevents or assist in attempt to prevent suicides.

5. Observes traffic and Directs traffic when necessary for bridge maintenance or emergency vehicles.

6. Constant vigilance of bridge decks, walkways, approaches, and piers for structural damage and irregularities.

7. Monitors for graffiti, vandalism, bridge lighting and signage.

8. Assist with directions and guidance in tourist information for the public.

9. Provides first aid and initial response to patrons in need of assistance.

10. Maintains a log and incidents reports of all activity during duty hours.

11. Provides assistance with Law Enforcement on local events and archived video request.

12. Assist emergency responders during accidents and emergency events on the bridge.

13. Reports power outages and weather conditions to the Control Center (CC).

14. Ensure Radio equipment and ESS video monitoring equipment is functioning properly.

15. Maintains contact with the Toll Bridge Sergeants and Corporals during shift on all matters not routine to bridge patrol.

16. Completes all assignments and instructions throughout the chain of command from Director of Toll Bridge Operations, Deputy Director of Toll Bridge Operations, Toll Lieutenants, Toll Sergeants and Toll Corporals.

17. Conducts bridge patrols and building checks in the absence of the Officer-in-Charge (OIC).

18. Responds to incidents in the absence of the Officer-in-Charge (OIC).

SUPERVISORY RESPONSIBILITIES

This position does not supervise other employees.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and two (2) years’ experience in the military, a first-responder field, or other related fields; or two (2) years’ experience as an Acting Toll Bridge Corporal at the Commission.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Communication / Interpersonal Skills:

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skill in editing documents for correct grammar.

Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Skill in communicating effectively in writing as appropriate for the needs of the audience.

Skill in talking to others to convey information effectively.

Ability to communicate and interact effectively with members of the public.

Ability to listen to and understand information and ideas presented through spoken words and sentences.

Ability to read and understand information and ideas presented in writing.

Ability to communicate information and ideas in speaking so others will understand.

Ability to communicate information and ideas in writing so others will understand.

Ability to communicate effectively in both oral and written form.

Ability to diffuse and respond effectively to situations involving intense pressures and/or unpredictable persons.

Ability to handle difficult and stressful situations with professional composure.

Ability to effectively handle difficult and/or angry people.

Ability to establish and maintain a good rapport with staff and the general public.

Ability to work collaboratively and build strategic relations with colleagues, coworkers, constituents and volunteers.

Ability to work effectively within a complex organization structure.

Ability to maintain effective interpersonal relationships.

Ability to work successfully as a member of a team an independently with moderate supervisions.

Ability to understand and follow instructions.

Computer Skills:

Skill in the use of standard office equipment and software.

Ability to operate office machines, including typewriter, adding machine, calculator, and personal computer.

Ability to operate computer with a general understanding of application software, and an understanding of the Internet.

Reasoning, Analytical, and Problem-Solving Skills:

Ability to apply general rules to specific problems to produce answers that make sense.

Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Ability to exercise sound judgement in making critical decisions.

Ability to quickly make sense of, combine, and organize information into meaningful patterns.

Ability to analyze complex information and develop plans to address identified issues.

Ability to anticipate and diffuse problems before they occur.

Ability to recognize, analyze, and solve a variety of problems.

Ability to identify problems, evaluate alternatives, and implement effective solutions.

Ability to process information logically.

Ability to analyze and solve work related problems.

Ability to problem solve a variety of situations.

Ability to handle difficult and stressful situations with professional composure.

Ability to diffuse potentially difficult situations in a professional and tactful manner.

Ability to work independently and following through on assignments with minimal direction.

Skill in mediation and dispute resolution.

Clerical:

Knowledge of office procedures and spelling, grammar, punctuation, and arithmetic.

Knowledge of records administration and maintenance techniques and procedures.

Knowledge of the operation of a telephone system.

Knowledge of data entry equipment and of office practices and procedures.

Skill in typing with minimal errors.

Skill in the operation of office equipment including, but not limited to, calculator and computer terminal.

Ability to accurately prepare and maintain records, files, and reports.

Health and Safety:

Knowledge of applicable safety requirements.

Knowledge of basic first aid and CPR certification.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Ability to react quickly and calmly in emergency situations.

Ability to enforce security rules and regulations.

Ability to complete tasks safely and calmly at elevated heights.

Legal / Policies & Procedures:

Knowledge of, or the ability to learn policies and procedures.

Knowledge of, or ability to learn policies, procedures, and guidelines established by professional organizations and/or governing agencies.

Knowledge of professional standards and regulations.

Ability to explain policies and procedures to staff and to the public.

Skilled-Craft and Services:

Knowledge of motor vehicle operations, traffic rules and regulations, and maintenance of motor vehicles.

Skill in the use of standard tools and equipment of the profession.

Skill in the operation, maintenance, and repair of applicable equipment and tools.

General Skills:

Skill in managing one’s time and the time of others.

Skill in using mathematics to solve problems.

Skill in completing assignments accurately and with attention to detail.

Ability to work under pressure and meet close deadlines.

Ability to set priorities and complete assignments on time.

Ability to analyze, organize and prioritize work while meeting multiple deadlines.

Ability to analyze and prepare documents, reports, and correspondence.

Ability to prepare concise reports.

Ability to add, subtract, multiply, or divide quickly and correctly.

Ability to review work for accuracy.

Ability to obtain a Pennsylvania or New Jersey driver’s license and to safely operate a motor vehicle on all public roads and highways.

Ability to work evenings, nights, and weekends as necessary.

Ability to process and handle confidential information with discretion.

Physical condition adequate to permit full performance of duties.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of a valid New Jersey or Pennsylvania driver’s license required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand, walk, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move and/or slide up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

ADDITIONAL NOTES

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed to meet the ongoing needs of the organization.