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Junior Account Representative

3 months ago

Santa Ana, United States XTalk Prep Full time
Job DescriptionJob DescriptionDescriptionJob Description: A Junior Account Representative at XTalk Prep Consultants is responsible for supporting client accounts by providing excellent service, managing inquiries, and assisting in the development and execution of account strategies. This role involves close collaboration with the account management team to ensure client satisfaction and the achievement of business objectives. 
Key Responsibilities
Duties and Responsibilities:

  • Assist in managing and nurturing client relationships, ensuring their needs are met.
  • Support the account management team in developing and implementing account strategies.
  • Handle client inquiries and resolve issues promptly and efficiently.
  • Prepare reports and presentations for client meetings and internal reviews.
  • Monitor account performance and provide regular updates to clients and senior management.
  • Assist in identifying opportunities for account growth and new business development.
  • Collaborate with internal teams to ensure seamless service delivery.

Skills, Knowledge and Expertise
Required Skills & Abilities:

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Proven experience in account management, customer service, or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • High level of attention to detail and accuracy.
  • Willingness to learn and adapt in a fast-paced environment.

Benefits
Benefits:

  • 401(k) retirement plan with employer matching.
  • Accidental Death & Dismemberment (AD&D) insurance.
  • Dental insurance coverage.
  • Disability insurance for financial protection.
  • Bonus opportunities for outstanding performance.
  • Opportunities for career advancement and professional growth.
  • A supportive and collaborative work environment that values creativity and innovation.