Patient Financial Advocate, Hybrid

1 week ago

Bel Air, United States University of Maryland Medical System Full time
Job DescriptionJob DescriptionCompany Description

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

Job Description

Works collaboratively with the patient, the clinical treatment team, and various departments within the UM UCH Health System and UMMS CBO to establish a financial plan of action, which minimizes the financial liability incurred by patients, the UM UCMC Kaufman Cancer Center, and the UMMC Kaufman Infusion Center. facilitates patients’ timely access to care Collaborates with interdisciplinary treatment team to direct, educate, coordinate and assist patients with applying for various financial assistance programs including hospital financial assistance, external pharmaceutical and private foundations assistance programs, and State and Federal assistance programs. As part of the Cancer LifeNet team addresses financial toxicity related cancer treatment. Demonstrates care, concern and inclusion when interacting with and informing patients of eligibility criteria. Provides patient-centered assistance in anticipating and responding to the needs of our customers.

Qualifications

Associate’s degree in business or health care related field. A combination of education and experience/training which provides required skills, knowledge, and abilities to perform the job as described may be considered. Bachelor’s degree in business or related field is preferred.



Additional Information

 Experience working in an oncology or medical treatment setting.  Familiarity with pharmacological therapies (chemo, immuno, hormonal, etc), radiation treatment planning terminology and National Comprehensive Cancer Network (NCCN) Guidelines and Compendia preferred. Understanding of Medicare/Medicaid programs.  Experience assisting patients with applying for pharmaceutical and private foundation assistance programs. Working knowledge of other grant programs and other internal financial assistance programs. Understanding of revenue cycle in a health care setting. Experience with patient accounting, access, billing and/or coding preferred. Experience with Epic. 

 Demonstrated skills in a) effective critical thinking; b)strong written and oral communications; and c) age appropriate interpersonal interactions with patients  ranging in age from young adult to geriatric adult d) excellent customer relations skills.  Demonstrated strong knowledge of Medicare, Medicaid, managed care, and commercial insurance regulations,  understanding of  options for uninsured and underinsured patients to obtain insurance coverage and/or other assistance program to assure access to care, and appreciation for verification, pre-authorization, and payment process Basic computer skills required.  Functional knowledge of Microsoft Office suite with emphasis on MS Word and Excel and knowledge of SharePoint helpful. Highly detail oriented in maintaining documentation and follow up. 

Demonstrated ability to a) communicate and collaborate effectively with both internal and external customers (colleagues, Medical Staff, liaisons, and patient/family); b) assess, adapt, and calmly respond to changing and/or crisis environment; c) make independent decisions consistent with current policies, procedures, and ethical standards; d) prioritize work assignments and manage time effectively to complete duties; and e) be available to adapt hours to meet the needs of all customers.

 

 

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