Implementation Solutions Engineer
3 weeks ago
Bizowie is seeking a full-time, Pittsburgh-based Implementation Solutions Engineer to expand the operations team working on our Bizowie Cloud ERP™ platform.
Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.
Job responsibilities include:
- Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements
- Develop customer specific implementation scope and project timeline
- Create detailed project implementation plans
- Serve as the lead contact for daily customer interactions and implementation activities
- Lead and support all aspects of customer implementations
- Determine customer requirements through consultation and business process analysis
- Implement and deploy solutions using the Bizowie Cloud ERP application
- Diagnose, research and analyze customer issues and requests
- Create and help customers formulate training documentation / SOPs
- Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user training
- Develop, track and report key implementation progress metrics
- Prioritize and escalate issues when needed for adequate support and customer next steps
- Lead data collection activities to ensure the customer has adequate time and strategy for extraction
- Coach and mentally prepare customers for a successful go live
- Develop/modify existing implementation best practices, procedures and standards
- Stay current on new system releases and functionality
Qualifications:
- 2+ years experience in ERP consulting
- Self-starter with the ability and willingness to learn complex products and business processes
- Not afraid to have hard conversations with customers when needed
- Disciplined approach to setting customer expectations and fostering accountability
- Exceptional critical thinking skills
- Highly technically adept, experienced with web applications
- Excellent verbal and written English communication
- Experience with accounting concepts, manufacturing/distribution a plus
- Forward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens)
- Pittsburgh Strip District (onsite)
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