Showroom Consultant

Plumbers Supply Co, the region's ultimate supply and service source in plumbing, heating & piping industry, is currently hiring a Showroom Consultant to join our Louisville (East End) Showroom Team.

Showroom is open Monday - Friday (1st Shift).

The Showroom Consultant is expected to provide excellent customer service to showroom customers by providing product information, consultation and assistance in selecting the appropriate kitchen & bath products to meet the showroom customer's needs.

Essential Duties & Responsibilities:

• Greet & Assist Showroom Customers by identifying product needs, style requirements & desires.
• Deliver exceptional customer service to all showroom customers (designers, homeowners & plumbers) in the process of kitchen & bath product selection.
• Respond to customer inquiries either in person or via phone call on pricing, inventory and availability in a timely manner.
• Prepare quotes as needed for products & projects.
• Accurately process customer transactions such as orders, quotes or returns in Prophet 21.
• Track & follow up on quotes, sales orders and scheduled shipment dates to ensure customer's expectations are met or exceeded.
• Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
• Work with the team to display products and merchandise in a pleasing and attractive manner.

Requirements:

• High School Diploma or GED equivalent
• Knowledge of Kitchen & Bath Showroom Products is highly desirable.
• 1-2 years of experience in a retail and/or customer service environment, additional experience in home design is highly desirable.
• Self-motivated, organized and able to problem solve when unexpected situations arise with customers, vendors or co-workers.
• Ability to prioritize and multi-task with sharp attention to detail.
• Excellent Customer Service Skills demonstrated as listening, communicating clearly, patience, diplomacy, asking questions, finding answers and making appropriate recommendations.
• Strong Math Skills for calculating measurements for home plans and for calculating product pricing.
• Knowledge of Microsoft Office Applications

To Join Our Team, click the Apply Button