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Part-Time Event Coordinator

2 months ago

Sugar Land, United States HCSS Employer, Inc. Part time
Job DescriptionJob Description

 EVENT COORDINATOR - Job Description

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 
We are looking for an experienced Event Coordinator to plan, organize, and coordinate all aspects of customer-focused HCSS events. The successful candidate will serve as the primary point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience. 

They will work collaboratively with internal teams to ensure event objectives align with Education Services goals. The Event Coordinator will also be responsible for documenting customer interactions and feedback for post-event analysis and improvement. 

● Experienced in Marketing, Business, Hospitality, or a related field but not required. 

● Proven experience in event coordination or customer service. 

● Highly organized and able to manage resources, budgets, and on-site personnel.

● Capacity to manage multiple projects simultaneously. 

● Excellent verbal and written communication skills. 

● Proficient in using event management software and CRM systems. 

● Ability to work flexible hours, including nights and weekends when necessary. 

ROLE RESPONSIBILITIES: 

● Event Planning and Coordination: 

○ Assist with all aspects of customer-focused events, including logistics, venue selection, vendor management, and resource management. 

○ Collaborate with internal teams to ensure that event objectives align with Education Services goals. 

● Customer Interaction: 

○ Serve as the first point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience. 

○ Proactively engage with customers during events to gather feedback and address concerns. 

○ Serve as the first point of contact for University program participants, administer licenses, address concerns, collaborate with internal teams to find solutions for their needs. 

● Communication and Documentation: 

○ Communicate event details, logistics, and updates to attendees through various channels, including email, social media, and event websites. 

○ Document customer interactions and feedback for post-event analysis and improvement. 

○ Develop and update event graphics 

● Problem Resolution: 

○ Address and resolve issues or concerns in real-time during events.

○ Collaborate with internal teams to find prompt and effective solutions for unexpected challenges. 

○ Identify problems with current processes and work with internal teams to make process improvements. 

● Post-Event Analysis: 

○ Conduct post-event evaluations to gather insights on customer satisfaction and overall event success. 

○ Prepare reports summarizing key performance indicators and recommending improvements. 

BENEFITS & PERKS:
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer: 

● Flexibility for you to work in-office, hybrid or remote 

● Medical and Dental Premiums. 

● On-site amenities including covered basketball court, soccer field, 200-meter track, etc. ● Dog-friendly campus 

● 401K with match 

● Tuition reimbursement 

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