Current jobs related to Claims Analyst - Mount Pleasant - Johnson & Johnson

This position is responsible for investigating, evaluating and negotiating settlement of claims to promote retention or purchase of insurance from J&J.

Job Responsibilities:

• Assign new claims to Third Party Adjusters or Insurance Carrier within contract limits
• Enter and update claims in the Claims Database
• Determine policy parameters such as terms, coverages, and deductibles
• Evaluate claims to determine settlement amount within authority limits and recovery opportunities
• Processes daily claim payment check mailing
• Develop basic understanding of liability and coverage principles
• Expense control
• Reserve awareness
• Consult with supervisor on unusual situations or where severity of claim exceeds own authority level
• Provide exemplary customer service by via phone/fax/email
• Review adjuster’s reports and determine activity
• Develop greater understanding of basic forms and coverages
• Manage multiple Fax and Email accounts to ensure prompt handling of submissions
• Work closely with Third Party Claims Adjustor to resolve claims in an expeditious and timely manner.
• Maintain diary and workflow within accepted company standards
• Provide exceptional customer service to both internal and external customers
• Performs other duties as assigned.
• Pursue education to enhance industry knowledge

Education and Work Experience:

· Bachelor’s degree preferred and 1 to 3 years of property claims experience and adjusters license or AIC designation.

Knowledge Skills and Abilities:

• Strong customer service skills
• Ability to maintain confidentiality
• Proficiency in on-line reference manuals
• Knowledge of policy forms
• Ability to recognize exposure to loss
• Research skills, attention to detail, and coordination
• Ability to multi-task, prioritize, make quick decisions and be flexible in a fast-paced environment
• Ability to work with difficult customers
• Ability to work under the direct supervision of the claims supervisor.
• Is easily accessible to customers
• Computer experience a must, MS Word & Excel experience required
• Minimum 50wpm typing speed
• Team Player
• Excellent oral and written communication skills
• Exceptional customer service skills
• Exceptional interpersonal skills
• Ability to clearly and effectively present (both written and verbal) to external business partners, management and internal business partners.
• Exhibits a professional appearance when representing the organization during agency visits or business meetings.

Typical Physical Demands:

· Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; May require lifting-up to 25 pounds; requires normal range of vision and hearing with or without accommodations.