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Shift Lead I

1 month ago

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Job DescriptionJob DescriptionCompany Description

At Chuze Fitness, we’re reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We’re seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic. 

If you’re ready to dive into the heart of hospitality, we want you on our team Join us in making a difference

Job Description

As a Chuze Fitness Lead 1, you will play a pivotal role in supporting our Team Members and ensuring a vibrant, professional, and efficient work environment. You will lead by example, setting the standard for excellence and en-chuzey-asm in every aspect of our operations, with a strong focus on enhancing the member experience.

Responsibilities include but are not limited to the following:

  • Set and maintain Chuze standards in customer by welcoming and interacting with all members
  • Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean 
  • Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable
  • Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, Learning Management System (LMS) paths, and Harassment Prevention training
  • Support running daily shift operations such as breaking employees for lunches, delegating and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities
  • Support in troubleshooting member inquiries and partner with management for escalated concerns
  • Assist in administrative tasks such as member management software reports, inventory counts and managing club email
  • Attend and participate in regularly scheduled team meetings
Qualifications

Required

  • Previous experience running shifts or leading a team
  • At least one year of customer service experience 
  • Ability to work varied hours regularly, including weekends, opening and closing shifts
  • Excellent communication skills in person and over the phone
  • Ability to multi-task and handle shifting priorities
  • Attention to detail
  • Teamwork-based work style
  • Physical requirements:
    • Able to read, write, and speak clearly in English
    • Touring the gym: walking and climbing stairs
    • Bending, kneeling, and repetitive arm movement
    • Standing for long periods
    • Computer operations
    • Ability to lift at least 50lbs

Preferred

  • High school graduate or GED
  • Personal interest in Fitness
  • Volunteer/community involvement
  • Bilingual in Spanish


Additional Information

Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.