Housekeeping Supervisor

4 days ago

Burbank, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

1. Administration

· Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.

· Open and close the department in the absence of the Executive Housekeeper including assignment of room boards, keys, and any other opening and closing requirements.

· Take all incoming housekeeping calls and respond the guest’s needs.

· Perform inventories of supplies and order for par levels

· Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.

· Report all items in need of repair to supervisor and maintain equipment used in work.

· Protect guest safety and well-being; be courteous to all guests and co-workers.

· Ability to accurately use various office software.

· Work overtime as needed.


2. Support

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.

3. Personal Effectiveness

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

4. Communication

· Understands and communicates the StepStone Mission and Core values.

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and is respectful of peers and co-workers.


Requirements:

Physical Requirements

These are required of every associate.

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

· Other duties may be assigned.

Additional responsibilities specific to you are:

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have good mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· CPR and first aid training preferred.

· Additional language ability preferred.


EOE/M/F/V/D/


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