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Beach Services Lead

4 months ago

San Diego, United States La Jolla Beach & Tennis Club Full time
Job DescriptionJob Description

The La Jolla Beach & Tennis Club is currently seeking a Beach Services Lead to join our team at our beautiful oceanfront property

Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.


What we offer:

  • Free daily meal and salad bar
  • Free parking
  • Benefits including: Medical, Dental, Vision, 401K (based on employment status)
  • Paid vacation, sick, and holiday time
  • Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining
  • Property retail shop and hotel discounts
  • $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

  • Consistently provide professional, attentive, and genuinely friendly service
  • Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Schedule: Full Time

Pay: $18.65/hour

Must be available holidays and weekends.

SUMMARY

Supervises and coordinates activities of Beach Services staff during the season under the direction of the Beach Services Manager. Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Determines work procedures and expedites work flow.

  • Issues written and oral instructions.

  • Communicates effectively with subordinates, peers, Management team, non- guests, guests, and members.

  • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

  • Assists Beach Services Manager to resolve grievances within the staff.

  • Provides quality service to members and guests that meets or exceeds expectations.

  • Takes ownership of member, hotel guests, and guests' complaints and concerns; and ensures that they are resolved in a timely and efficient manner. If unable to resolve problem pass information on to appropriate persons.

  • Performs or assists subordinates in performing duties.

  • Ensures that the beach and pool areas are set up, maintained, cleaned, and monitored to established standards.

  • Ensures that the beach equipment is delivered as needed and assists, as needed, with removing/taking down beach equipment and storing it at the end of the day.

  • Ensures that the BBQ's, tables, chairs, and umbrellas are set up, cleaned, secured, and presentable during their shift.

  • Utilizes "Aggressive Hospitality" and enforces Club policies and procedures.

  • Assists with trespassing violators or rule infractions, assists with ensuring that Club property (i.e. towels, etc.) do not leave the premises.

  • Conducts investigations that occur within the duty area (i.e.: the beach, pool, etc.) as directed by the Beach Services Manager, Assistant General Manager or Management team.

  • Train Beach Services Crew in their duties and responsibilities.

  • Responds to noise complaints within the duty area (i.e.: the beach, pool, etc.) and resolves them in a timely and efficient manner; also ensures that all parties on the beach are monitored for violations of our liquor license.

  • Ensures that all beach party set ups have been properly signed for and that all guests have been properly logged on the Beach Registration Log.

  • Conducts periodic inventory of all equipment and supplies. Properly requests needed supplies in a timely manner.

  • Ensures that a towel log and inventory are maintained during the shift, and requests towels, as needed, during the shift.

  • Observes and reports any unusual occurrences and safety hazards (i.e.: wet floors, fire hazards, leaking water pipes, unsafe equipment, etc.). Ensures that the proper departments are notified of the hazard and/or occurrence and informs the Management team via work order or Dispatcher (ext 2500).

  • Ensures that their shift is properly staffed, determines the amount of staff needed throughout the shift, and adjusts accordingly with approval from the Beach Services Manager.

  • Attends regularly scheduled department meetings.

  • Other duties may be assigned.

OUTCOME

The cleanliness, safety, and security of the facilities will positively influence the guests and members perception of the total organization as friendly, helpful, professional and reliable. This perception will help maintain the La Jolla Beach & Tennis Club as the premiere beach and tennis resort and club in San Diego.


SUPERVISORY RESPONSIBILITIES

Directly supervises employees in the Beach Services Department. Supports the Beach Services Supervisor or Property Operations Manager in the overall direction, coordination and evaluation of the department. Carries out supervisory responsibilities in accordance with the department's and company's policies, procedures, and applicable laws.


QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION AND/OR EXPERIENCE

The education and/or experience needed include a High School diploma or general education degree (GED) (unless attending high school); or six months related experience and/or training; or equivalent combination of education and experience.


LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence, work orders, Beach Registration Log or Beach Party Reservation request Form. Ability to speak English effectively to guests, members or employees of the organization.


MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.


REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.


CERTIFICATES, LICENSES, AND REGISTRATIONS

All employees in this position must obtain and maintain current Drivers License.


OTHER SKILLS AND ABILITIES

Must be outgoing and have ability to get along well with all types of individuals and people of all ages.



PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand, talk or hear and use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk or sit.


The employee must frequently lift and/or move up to 40 pounds. Occasionally, the employee may lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.


WORKING CONDITIONS


ENVIRONMENT

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee constantly works in outside weather conditions and may be exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat.


The noise level in the work environment is usually moderate to loud.


Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.


The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.


INTERACTION

Employees in this position have daily interaction with guests and members daily, as well as the following departments: Accounting, Membership, Front Desk, Executive Personnel, Engineering, Purchasing, Catering, Human Resources, Reservations, Group Sales, Housekeeping, Golf, and Massage Therapy.


SCHEDULING

This company operates seven days a week, 24 hours a day. Shifts will generally be rotated, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.



LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training