Systems Engineer l

3 weeks ago

Lebanon, United States VC3 Full time
Job DescriptionJob DescriptionDescriptionThe Systems Engineer I is primarily responsible for providing mid-level technical assistance and support to VC3 clients.  An additional Systems Engineer  I role is to serve as an escalation point for our Service Desk teams when a higher level technical expertise is required in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.  Our People:  Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together. Our Core Focus: 

Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients. 

Your Growth:

We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Key Responsibilities
  • Understand and follow “The VC3 Way”.  This is our set of standards and processes that produce a predictable result for the customer.  You must be aware of and maintain our standards
  • Receive & respond to escalated service requests, incidents and change requests in a timely manner 
  • Train and educate VC3 clients on technical standards
  • Troubleshoot and resolve issues with: 
    • Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office 
    • General network connectivity including ISP 
    • Common networking technologies such as DHCP and DNS 
    • Wireless network performance and accessibility 
    • Remote access technologies including VPN, RDS, and Citrix 
    • Operating systems on servers, desktops, and laptops  
  • Complete technical administrative tasks such as: 
    • Virus/malware removal 
    • Add/remove/change virtual server resources 
    • AD/365/application password resets 
  • Identify recurring issues and initiate problem tickets for them
  • Make recommendations for improvements of supported hardware and software
  • Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process 
Additional Responsibilities: 
  • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients 
  • Receive mentoring and feedback from Tier 2 Peers, Tier 3, and others 
  • Where appropriate, escalate complicated issues to Tier 3 or other appropriate teams 
  • Review Tickets with Team Lead 
  • Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings 
  • Create and update documentation when changes or occur, or when discoveries are made  
  • Educate users on Process, Hardware, and Software 
  • Answer Incoming Service Desk phone calls and chats 
  • Attend monthly training & team meetings as required. 
  • Participate in the on-call rotation (1 week every 3-4 months) 
  • Additional duties as required

Skills, Knowledge & Expertise
  • Minimal travel is expected, however some is possible
  • Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

  • Associate Director – M&Q L&D Site Leader

    4 weeks ago

    Lebanon, United States Lilly Full time

    We’re looking for people who are determined to make life better for people around the world. Job Description: Lilly is currently constructing a cutting-edge facility for the manufacture of new modalities including Gene Therapy. Located in Lebanon, Indiana, this facility, Lebanon Plant 2 (LP2), will be Lilly’s most technically advanced...

  • Associate Director

    2 weeks ago

    Lebanon, United States Eli Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Associate Director – M&Q L&D Site Leader

    3 weeks ago

    Lebanon, Pennsylvania, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Associate Director

    3 weeks ago

    Lebanon, United States Eli Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Associate Director – M&Q L&D Site Leader

    4 weeks ago

    Lebanon, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Control Systems Engineer

    3 weeks ago

    Lebanon, United States Liberty Personnel Services, Inc. Full time

    Control Systems Engineer - remote in Harrisburg PA / Reading PA areas Superb automation systems integrator seeks Controls Engineer to work remote near Harrisburg PA, Reading PA or anywhere in between. Travel requirements are approx. 25%: SCADA/VFD's I/O's Allen Bradley and Rockwell, Siemens, Schneider Electric Food & Beverage, Packaging, Life Sciences, Oil &...

  • Embedded Systems Engineer Team Lead

    3 weeks ago

    Lebanon, United States GEOKON Full time

    Job DescriptionJob DescriptionDescription:GEOKON is a leading manufacturer of geotechnical instrumentation and data acquisition systems used in civil and mining infrastructure projects around the world. GEOKON, is seeking an experienced Embedded Systems Engineer Team Lead to join our team. The ideal candidate will be responsible for leading a team of...

  • Desktop Support Technician Ii

    4 weeks ago

    Lebanon, United States Heunets Systems Full time

    Desktop Technician will: Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Provide Break Fix, fault diagnosis and resolution. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors...

  • Manager, Project Management

    2 weeks ago

    Lebanon, United States L. B. Foster Full time

    Leadership of project management department. Position is responsible for maintaining positive operating results, quality, and product/output performance as required to meet facility revenue and project and for the project management department in effectively moving projects through the company. ResponsibilitiesLead continuous improvement of processes and...

  • Controls Engineer

    2 weeks ago

    Lebanon, United States MRINetwork Jobs Full time

    Job Description Job Description Headquartered in Lebanon, Missouri, our client is a full-service engineering, manufacturing and system integrator providing automation technologies and systems, tooling, fixtures, dies, and logistics, for its global customer base. The Controls Engineer develops and programs custom automated equipment and provides technical...

  • Controls Engineer

    3 weeks ago

    Lebanon, United States MRINetwork Jobs Full time

    Job DescriptionJob DescriptionHeadquartered in Lebanon, Missouri, our client is a full-service engineering, manufacturing and system integrator providing automation technologies and systems, tooling, fixtures, dies, and logistics, for its global customer base.The Controls Engineer develops and programs custom automated equipment and provides technical...

  • Manufacturing Welding Engineer

    10 hours ago

    Lebanon, United States HR Elements LLC Full time

    Our client is looking to add a Manufacturing Welding Engineer to their team! They are a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park and are known for having very high-quality products and a team culture. They design, build, test, sell and service their equipment consisting of products such as their...

  • Weld Engineer

    2 weeks ago

    Lebanon, United States Gables Search Group Full time

    Primary FunctionThe Welding Engineer will be responsible for the development and execution of the overall welding strategy to meet the established requirements and objectives.Also, will proactively seek for the introduction of new technologies.Responsibilities Develop and execute an overall welding strategy for the plant welding processes, equipment, and...

  • Manufacturing Welding Engineer

    2 days ago

    Lebanon, United States HR Elements LLC Full time

    Our client is looking to add a Manufacturing Welding Engineer to their team! They are a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park and are known for having very high-quality products and a team culture. They design, build, test, sell and service their equipment consisting of products such as their...

  • Manufacturing Welding Engineer

    3 weeks ago

    Lebanon, United States HR Elements Full time

    Job DescriptionJob DescriptionOur client is looking to add a Manufacturing Welding Engineer to their team! They are a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park and are known for having very high-quality products and a team culture. They design, build, test, sell and service their equipment...

  • Engineer - Utilities

    2 days ago

    Lebanon, United States Eli Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Engineer - Utilities

    3 weeks ago

    Lebanon, United States CareerBuilder Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Engineer - Utilities

    10 hours ago

    Lebanon, United States Eli Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Engineer - Utilities

    4 weeks ago

    Lebanon, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Maintenance Engineer

    2 weeks ago

    Lebanon, United States Channel Personnel Services Full time

    Job DescriptionJob DescriptionThe Maintenance Engineer monitors and coordinates daily maintenance activities, provides technical / engineering support to maintenance groups as needed, striving to continually identify and implement means of predicting and preventing equipment failures, and provides assistance and support to the Maintenance Manager to achieve...