Web To Print Support Specialist
2 weeks ago
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
About the Position:
We seek a skilled and detail-oriented Web-to-Print Website Specialist to join our team. In this role, you will build, maintain, and troubleshoot our web-to-print websites through a software platform called XMPie. Your mission is to ensure seamless functionality and a positive user experience for all our clients, internal and external. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a keen eye for design and user interface (UI) considerations within the web-to-print environment.
Responsibilities:
Website Maintenance:
- Regularly monitor and maintain the performance and usability of the web-to-print website.
- Conduct routine updates to ensure the website remains current.
- Optimize website performance, load times, and responsiveness through performance tuning.
- Collaborate with developers and designers to implement new features and enhancements to the web-to-print platform.
- Serve as the primary point of contact for technical issues related to the web-to-print website.
- Investigate and troubleshoot reported issues, including functionality errors, display issues, and performance problems.
- Work closely with customers and internal teams to efficiently identify and resolve technical challenges.
- Document troubleshooting steps and resolutions for future reference and knowledge sharing.
- Conduct thorough testing of new features, updates, and integrations to ensure they meet quality standards and perform as expected.
- Perform regression testing to verify that existing functionality remains intact after implemented changes.
- Identify and report bugs, usability issues, and areas for improvement to the development team for resolution.
- Collaborate with the design team to ensure a seamless and intuitive user experience within the web-to-print interface.
- Provide feedback and recommendations on UI/UX improvements to enhance usability and accessibility.
- Familiarity with website builder software and platforms like XMPie, Four51, Pressero, Shopify, Wix, WooCommerce, or similar systems.
- Proven experience in website maintenance and support roles.
- Strong troubleshooting skills and the ability to diagnose and resolve issues efficiently.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical people.
- Detail-oriented with a focus on delivering high-quality solutions and exceptional user experiences.
- Proficiency in front-end web technologies, including HTML, CSS, JavaScript, NodeJS, SQL, API, and responsive design principles.
We're a "Can Do" kind of organization. We go the extra mile for our clients. We do what it takes to meet their needs when promised, as promised Simply put, we are here to make our clients look great on paper, online, or in what they wear.
AlphaGraphics, Inc - Established in 1970 in Tucson, Arizona, AlphaGraphics is a Franchise Network of over 280 locations worldwide. AlphaGraphics on University in Tempe is owned and operated by Mike Sparaco and Darin Osborne since 1988. We are one of the largest AlphaGraphics locations in the US, ranked # 32 out of all Quick Printers in the US, and we continue to invest in our business with the right people and equipment to keep us ahead of the curve.
In 2017, Alphagraphics on University acquired the apparel print company Brand X. Together with Brand X, Alphagraphics on University is a full-service, solutions-based print company specializing in Print, Signs, Apparel, and so much more.
Successful applicants must align with our Core Values:
- Do the Right thing.committed, accountable, ethical, own your shit
- Strive for perfection..detailed, focused, efficient and on-time
- Be resourcefulproblem solver, self-starter, flexible thinker
- Share & Care..teach, team, get the big picture
If you're passionate about technology, web development, and providing exceptional user experiences, we encourage you to apply for the Web-to-Print Website Technician position. Join us in shaping the future of online printing and customization
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