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Restaurant Server

3 months ago

Hyannis, United States Margaritville Resort Cape Cod Full time
Job DescriptionJob Description

Boost your career here at the new Margaritaville Resort of Cape Cod. Join our team for a journey filled with island fun, growth, and the spirit of optimal hospitality in an atmosphere of fun, sun, and good vibes.

Job Overview:

Serves guests with food and beverages in a positive and friendly manner. Presents ordered choices in a prompt and efficient manner. Maintains dining ambiance with an enthusiastic attitude. Responsible for maintaining restaurant premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. The following duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Essential Duties and Responsibilities:

Margaritaville restaurant servers are responsible for providing excellent food service to guests. They take orders, deliver food & drinks, and operate the point-of-sale system. They are able to handle multiple tasks in a fast-paced environment with minimal supervision.  The following duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.
  • Takes orders and delivers food and beverages on time.
  • Ensures guests receive immediate, friendly, and personalized service to build their intent to return.
  • Guides guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment.
  • Maintains positive guest satisfaction by exceeding service expectations.
  • Handles guest complaints or directs them to a manager.
  • Operates point-of-sale system with high level of efficiency and handles large amounts of currency.
  • Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.
  • Sets up and breaks down equipment and supplies.
  • Ensures floors are always clean of debris.
  • Maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plateware/silverware/etc.
  • Scrapes, racks, and stacks glassware/plateware/silverware properly in dishwashing area.
  • Acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates.
  • Assists management in training new Staff Members within their department when applicable.
  • Completes all opening, running, and closing duties as assigned.
  • Delivers and/or carries (with or without trays) food and beverage items, for own and others’ tables, with a sense of urgency; knows all table numbers and floor plans.
  • When necessary, will occasionally assist the host person with greeting and seating guests.
  • Maintains high-level of knowledge regarding the company’s products and happenings and communicates properly to guests; establishes rapport with all guests through name recognition.
  • Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
  • Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
  • Adheres to responsible alcohol service established by company policy.
  • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
  • Adheres to all company policies and procedures as established in the Staff Member Handbook.
Experience
  • Here are some of the qualifications for a Margaritaville restaurant server: 
  • One to two years of experience working as a food and beverage server in a high-volume restaurant or an equivalent combination of education and experience 
Communication
Good written and verbal communication skills, and the ability to interact professionally with others 

Judgment
Good judgment and decision-making abilities 

Alcohol service
Adherence to company policy for responsible alcohol service, including verifying that guests who purchase alcohol are at least 21 years old 
  • Beverage Preparation
    Knowledge of recipes and procedures for preparing alcoholic and non-alcoholic beverages, and suggestive selling techniques 
Mathematics
  • The ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals 
Margaritaville also prefers energetic, professional, and passionate servers about hospitality. 

Join us as a Catering Manager and be part of a dynamic team dedicated to delivering exceptional catering services.

Job Type: Full-time and Part-Time Positions Open

Salary: $6.75 per hour, plus tips

Benefits:

  • 401(k)
  • Dental Insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • Full and Part-Time Shifts

 

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