Team Member

1 month ago

East Hampton, United States Foxtrot Market Full time
Job DescriptionJob DescriptionDescription:

About Foxtrot Market:


This is a new Foxtrot Market. We are committed to building a vibrant food community through the thoughtful curation of makers' products, fostering caring neighborhood connections, and providing the ease of shopping convenience. We're dedicated to supporting our teams and customers every step of the way, ensuring we do right by everyone involved.

We’re looking for folks who care deeply about community and connections, share our passion for food, and are driven by curiosity and a desire for growth & learning.


About the Role:


As a Team Member you will be interacting with our customers directly and indirectly to create an incredible customer experience at every touch point of their experience at Foxtrot.


During a typical shift you will be flexing to different positions based on business needs and have a chance to interact & impact the customer experience in each position in the store. You will be trained in all areas & it’s a great opportunity to learn more about the different facets of our business including:


Be a Host: No matter where you are in the store you will be able to pause & connect with our customers - that might be a hello, a thank you or providing a recommendation and this will always be a priority to make that connection.


Cafe & Coffee: We take food & coffee seriously and you will be responsible for preparing & serving our cafe menu including working in the kitchen & on bar. You will receive full training as a Barista as a part of your role.


Merchandising: Creating a visually appealing experience within the retail space that includes stocking, receiving organizing & resets in both front & back of the store.


eCommerce: Delivering a seamless & quick experience for our online customers through cafe pickup & delivery.


The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned.


Responsibilities:

  • Greet & welcome customers entering the store.
  • Ensure overall customer satisfaction for both in-store and delivery customers.
  • Act as ambassador for the Foxtrot brand, and assist customers as they explore our store, sharing knowledge of our products & makers.
  • Assist fellow team members, should they need help during a shift.
  • Check in product deliveries and maintain full stock levels on the retail floor.
  • Clean, maintain and organize work areas.
  • Maintain excellence in cafe presentation and cleanliness.
  • Prepare and serve coffee and tea beverages that adhere to the company standards and training protocols.
  • Maintain coffee knowledge, stay up-to-date on coffee trends & be able to articulate the current Foxtrot Market offerings to our customers.
  • Operate cash registers to scan merchandise and process sales transactions, as needed.
  • Based on business needs you will be assisting in other areas of the store.

We couldn’t close before mentioning some of the perks of working with our Foxtrot team

  • Competitive hourly pay & tips
  • Cross-training, development and advancement opportunities through defined career paths
  • Flexible schedule
  • Healthcare benefits for anyone working 25+ hours per week*
  • Sick & Paid Time Off*

* of course, certain program & eligibility rules apply

Requirements:
  • Able to work as a part of a team to deliver a great customer experience.
  • Outgoing and personable – enjoys interacting with customers.
  • Strong communication skills (written and spoken).
  • Passion for high-quality goods, especially in food and beverage.
  • Punctual, dependable & reliable, with some weekend availability required.
  • Able to successfully complete Foxtrot’s Barista Certification & all other required certifications
  • Must be able to lift up to 40 pounds of boxes up and down stairs.


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