Tier III IT Engineer

2 months ago

Washington, United States Banduri Full time
Job DescriptionJob DescriptionSalary:

About Banduri

Banduri specializes in agile digital transformations and helping large organizations make continuous innovation their core competency. Central to Banduri's values and culture is the belief that everyone deserves to thrive. Our mission is to leave things better than we found them, make things that matter, and help our customers harness the power of change. We know that to do this requires radical candor, a dedicated focus on the users, and creativity. There are no big egos here. We are collaborators and team players. We want solutions-oriented problem solvers, critical thinkers, and committed creators who are passionate about what they do.


We are seeking an experienced Tier III IT Engineer to join a large scale digital transformation effort in support of a Federal agency. In this role you will manage and support issue resolution, cybersercurity provisioning, and customer support for Azure, O365, and other Windows applications, services, and workstations using tools such as Microsoft Endpoint Manager and Intune, PowerShell, and other app packaging tools and capabilities. The customer you will be serving is a Federal agency located in downtown Washington D.C.

 

This role interacts directly with users and requires excellent customer service skills and service.


MUST BE A US CITIZEN


Duties and Responsibilities:

  • Must have excellent working knowledge of PowerShell and Intune
  • Manage and maintain workstations and mobile devices using Microsoft Endpoint Manager
  • Scripting using PowerShell
  • Package applications for deployment using PowerShell deployment toolkit
  • Provide technical support to end-users
  • Expertise with endpoint Group Policies and GPOs
  • Conduct system upgrades and maintenance
  • Develop and maintain technical documentation
  • Provide guidance and support to colleagues and users
  • Guide/mentor junior engineers

Minimum Qualifications and Experience:

  • Education: Bachelor’s degree in Computer Science or Information Technology, or equivalent experience or certifications
  • Experience: Three (5) years+ of experience in desktop management
  • Experience in Azure configuration, troubleshooting, and support
  • Experience with Microsoft Endpoint Manager/Intune
  • Experience with PowerShell scripting and app packaging
  • Experience with pushing Group Policies and ADMX templates
  • Knowledge of Windows operating systems (Win10+) and Office 365
  • Providing Tier 1 through Tier 3+ technical support to users
  • Excellent problem-solving skills
  • Strong communication skills (written and verbal) and the ability to work effectively with others
  • Adept at conveying complex technical concepts to diverse audiences
  • Due to the nature of the work (US Federal Govt), only US Citizens are eligible
  • Successful background investigation is required

Desired Qualifications:

  • Excellent customer service skills
  • Ability to prioritize service requests and provide an exceptional customer experience
  • Ability to learn new technologies and troubleshoot complex issues
  • Ability to define root causes and assess impacts
  • Ability to develop mitigations, procedures, and processes to reduce and/or eliminate recurring issues
  • Ability to identify and assess threats to infrastructure, services, and applications and recommend mitigations and remediations

Banduri is committed to a diverse and inclusive workplace. Banduri is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

  • Tier III IT Engineer

    2 weeks ago

    Washington, United States Banduri Full time

    Job Description Job Description Salary: About Banduri Banduri specializes in agile digital transformations and helping large organizations make continuous innovation their core competency. Central to Banduri's values and culture is the belief that everyone deserves to thrive. Our mission is to leave things better than we found them, make things that matter,...

  • Tier III IT Engineer

    1 week ago

    Washington, United States Banduri Full time

    Job DescriptionJob DescriptionSalary: About BanduriBanduri specializes in agile digital transformations and helping large organizations make continuous innovation their core competency. Central to Banduri's values and culture is the belief that everyone deserves to thrive. Our mission is to leave things better than we found them, make things that matter,...

  • Tier Iii Analyst

    3 weeks ago

    Washington, United States Peraton Full time

    **About Peraton** **Responsibilities** We are seeking a **Tier III Analyst** to join our Peraton team who will lead and actively participate in the investigation, analysis, and resolution of Tier 3 and escalated cybersecurity incidents. **What you'll do**: The **Tier III Analyst **is also responsible for the following but not limited to: - Analyze attack...

  • Network Engineer/ Tier II

    4 weeks ago

    Washington, United States ALTA IT Services Full time

    Network Engineer Chantilly, VA TS/SCI CI Poly DESCRIPTION ALTA IT Services is looking for a Network Engineer to join our team to support our customer's computer data communications systems in providing design specifications, testing and inspections for computer networks; planning and implementing upgrades; as well as analyzing and organizing...

  • Network Engineer/ Tier II

    3 weeks ago

    Washington DC, United States ALTA IT Services Full time

    Network Engineer  DESCRIPTION ALTA IT Services is looking for a Network Engineer to join our team to support our customer's computer data communications systems in providing design specifications, testing and inspections for computer networks; planning and implementing upgrades; as well as analyzing and organizing corresponding hardware and software...

  • SOC Analyst

    2 weeks ago

    Washington, United States Foxhole Technology Full time

    SOC Analyst - Tier III Job Locations US-DC Job ID 2024-1811 Category CyberSecurity Type Regular Full-Time Clearance Required Public Trust 6C Overview Organization: Federal Organization Location: Washington, DC (Onsite) Salary: Based on experience, education and certification Clearance: Public Trust (6C) Foxhole Technology provides robust cybersecurity and IT...

  • Network Engineer/ Tier II

    3 weeks ago

    Washington DC, United States ALTA IT Services Full time

    Network Engineer Chantilly, VA TS/SCI CI Poly DESCRIPTION ALTA IT Services is looking for a Network Engineer to join our team to support our customer's computer data communications systems in providing design specifications, testing and inspections for computer networks; planning and implementing upgrades; as well as analyzing and organizing corresponding...

  • Engineer III

    7 days ago

    Washington, United States ZF Group Full time

    Req ID 67234 | OSS Washington, United States The purpose of this role is to lead and coordinate the product application development for IRS product families (CAB, KnAB, PAB and SAB) within one customer. The Application Engineer is the main contact for all technical matters to the customer, as well as for the Product Design, System development and the Program...

  • Help Desk Tier Iii Specialist

    1 day ago

    Washington, United States Booz Allen Full time

    Help Desk Tier III Specialist **Key Role**: **Basic Qualifications**: - 5+ years of experience in a help desk role - 2+ years of experience with running batch scripts, debugging tools, and in-depth problem-solving solutions - Knowledge of the use of software to track issues and customer interactions - TS/SCI clearance - Bachelor's degree **Additional...

  • Network Engineer with Security Clearance

    2 months ago

    Washington, United States Gridiron IT Solutions Full time

    Provide Subject Matter Expertise in network design, integration, test, security, and implementation of Network Services for DISA DoDNet.Provide expert knowledge of network engineering and operations, large scale enterprise network solution implementation and transition to Network Operations, as well as test and evaluation activities. Perform highly technical...

  • Software Developer III

    2 weeks ago

    Washington, United States Omm IT Solutions Full time

    RequirementsPlease Note: This is an On-Site position.About the role:The Software Developer III is involved in designing and architecting software solutions.The Software Developer III analyzes requirements, identifies appropriate technologies, and creates robust, scalable, and maintainable software architectures.The Software Developer III actively...

  • Software Developer III

    1 week ago

    Washington, United States Omm IT Solutions Full time

    RequirementsPlease Note: This is an On-Site position.About the role:The Software Developer III is involved in designing and architecting software solutions.The Software Developer III analyzes requirements, identifies appropriate technologies, and creates robust, scalable, and maintainable software architectures.The Software Developer III actively...

  • Senior Systems Engineer

    2 weeks ago

    Washington, United States Raye IT Consulting Full time

    Job DescriptionJob DescriptionRaye IT Consulting, LLC is a 8a certified minority woman-owned IT consulting and technology firm. Raye IT brings over 20 years experience in delivering mission-critical programs and support for the Federal Government and large agencies. We specialize in program and project management, capital planning and IT investment portfolio...

  • Senior Systems Engineer

    1 week ago

    Washington, United States Raye IT Consulting Full time

    Job DescriptionJob DescriptionRaye IT Consulting, LLC is a 8a certified minority woman-owned IT consulting and technology firm. Raye IT brings over 20 years experience in delivering mission-critical programs and support for the Federal Government and large agencies. We specialize in program and project management, capital planning and IT investment portfolio...

  • Senior Systems Engineer

    1 week ago

    Washington, United States Raye IT Consulting Full time

    Job DescriptionJob DescriptionRaye IT Consulting, LLC is a 8a certified minority woman-owned IT consulting and technology firm. Raye IT brings over 20 years experience in delivering mission-critical programs and support for the Federal Government and large agencies. We specialize in program and project management, capital planning and IT investment portfolio...

  • Tier 1/ Tier 2 Helpdesk Tech

    1 month ago

    Washington, United States Silo Smashers Full time

    BACKGROUND SiloSmashers is looking for a System Engineer Level II to support a Tier 1 Help Desk for a federal client. This tier 1 support consists of basic troubleshooting and repair of workstations, peripherals, network cabling, applications, network operating system, email, telnet, remote access, workstation moves or new installations, new account creation...

  • Tier 1/ Tier 2 Helpdesk Tech

    2 months ago

    Washington, United States SiloSmashers Full time

    Job DescriptionJob DescriptionBACKGROUNDSiloSmashers is looking for a System Engineer Level II to support a Tier 1 Help Desk for a federal client. This tier 1 support consists of basic troubleshooting and repair of workstations, peripherals, network cabling, applications, network operating system, email, telnet, remote access, workstation moves or new...

  • Tier 1/ Tier 2 Helpdesk Tech

    1 week ago

    Washington, United States SiloSmashers Full time

    Job DescriptionJob DescriptionBACKGROUNDSiloSmashers is looking for a System Engineer Level II to support a Tier 1 Help Desk for a federal client. This tier 1 support consists of basic troubleshooting and repair of workstations, peripherals, network cabling, applications, network operating system, email, telnet, remote access, workstation moves or new...

  • Tier 1/ Tier 2 Helpdesk Tech

    2 days ago

    Washington, United States Silo Smashers Full time

    BACKGROUND SiloSmashers is looking for a System Engineer Level II to support a Tier 1 Help Desk for a federal client. This tier 1 support consists of basic troubleshooting and repair of workstations, peripherals, network cabling, applications, network operating system, email, telnet, remote access, workstation moves or new installations, new account creation...

  • Desktop Support Tier II

    2 weeks ago

    Washington, United States INSPYR Solutions Full time

    Title: Desktop Support Tier IILocation: Washington DC onsite Monday through FridayDuration: 3 month contract to hireCompensation: $30-40/hr while on contractWork Requirements: Ability to obtain a public trust clearance or posses an active oneOur client seeks a Desktop Support Tier II Administrator to support a Federal Government client. The Tier II...