Consultant, IT Architecture
1 month ago
- As a consultant, you will be the leader of a very strategic team for client's Infrastructure reliability and assurance. You would need to work/lead well within the team, and collaborate effectively with other cross functional teams.
- Be required to observe to the telemetry system and pointed out risk and faults in the environment
- Respond to incident bridge request and get involve in 24*7 on-call rotation
- Resolve, or drive the direction of the infrastructure remediation (with product team, i.e : network, server, storage) and provide update to stakeholders
- Integrates trends, data and information into plans and recommendations
- Develops impactful actions based on interpretation and analysis that improve infrastructure reliability and contribute to business applications' performance
- Taking part in root cause analysis to achieve quality investigation and fix
- At least 10 years of experience IT infrastructure operational support
- Exceptional written and verbal communications skills, with proven experience interacting with wide range of personalities and styles, to establish effective relationships at all levels of the organization
- Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change. Must have a passion for learning and demonstrable intellectual curiosity
- Able to translate observability and convert it into technical case based on risk and fault it represents
- Able to handle/organize inter-platform/products collaborative works
- Moderate knowledge of multi-platform of infrastructures - such as, but not limited to network routers, switches, load balancers, software-define networks, storage and servers
- High sense of leadership and ownership
- Bachelor's degree in Computer Science / IT or equivalent
- Experience supporting Major Incident calls with a lot of urgency
- Familiarity with tools and telemetries ; Zabbix, Grafana and Moogsoft
- Experience working in high scale enterprise infrastructure size/multinational
- Experience as infrastructure all rounder
- Experience with SI (service improvement) works, inclusive of RCA and problem tasks
- Certified in network, storage, servers and virtualizations area
- Experience in leading a technical team
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