Quality Assurance Lead

4 weeks ago

Anchorage, United States Cook Inlet Tribal Council Inc Full time
Job DescriptionJob Description

COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

Job Title: Quality Assurance Lead

Department: Employment & Training Services Department (ETSD)

Reports To: Compliance and Quality Assurance Manager

Supervises: None

FLSA Status: Exempt

Pay Grade: E3

Job Type: Regular, Full-Time

AKBCU: Yes ICPA: Yes

General Functions:

The Employment and Training Services Department (ETSD) Quality Assurance Lead will assist in establishing quality standards, training and development through identifying opportunities for implementing process improvement and strategies through bridging training gaps to enhance efficiency and effectiveness of program services. The Quality Assurance Lead will collaborate with interdepartmental stakeholders and support organizational wide initiatives in alignment with Continuous Quality Management (CQM) goals.

Duties and Responsibilities, including but not limited to:

  • Monitors department data systems for performance and outcomes in partnership with department leadership.
  • Expert in the Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation requirements, monitoring for updates to notify department staff of changes.
  • Provide training to staff in the areas of data assurances and CARF accreditation.
  • Coordinate department CQM and all on-going required CARF Meetings.
  • Develops training materials, conduct training sessions, and provide ongoing support to ensure that staff have the skills and knowledge to perform their roles effectively.
  • Provide training and coaching to Quality Assurance Case File Review Specialists and Financial Assistance Trainers.
  • Monitor audits of file reviewers to ensure compliance with department and CARF standards through conducting regular audit follow ups to evaluate performance and identify issues.
  • Coordinates with leadership to ensure monthly/quarterly/annual trainings are scheduled, completed and documented for all department staff in Relias.
  • Assist with monthly, quarterly, and annual reports and audits.
  • Assist leadership with ensuring CARF requirements are supported by quality policies and procedures and service delivery.
  • Ensure all data reports related to CARF are reconciled monthly and provided to stakeholders.
  • Provides data tracking services to leadership as needed.
  • Assist leadership in obtaining and maintaining national CARF accreditation.
  • Performs all related duties as assigned.

Job Specifications:

  • Demonstrated understanding of industry best practices, regulatory requirements, policies and procedures as it pertains to work standards.
  • Demonstrated ability to train and provide guidance to file reviewers, trainers and other department staff.
  • Excellent verbal and written communication skills.
  • Demonstrate ability to create and update program documents.
  • Demonstrated ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, governmental regulations and other relevant documents.
  • Demonstrated computer skills, ability to compute ratios and interpret graphs.
  • Strong problem-solving skills.
  • Demonstrated ability to coordinate multiple activities.
  • Group/team facilitation skills.
  • Demonstrated ability to provide coaching in a supportive and impactful manner by identifying strengths and areas of growth to provide recommendations for improvement.
  • Demonstrated ability to work as an active participant in a team environment.
  • Maintain a positive working relationship with CITC staff.
  • Must maintain confidentiality at all times while displaying a professional disposition.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem-Solving/Critical Thinking, Communication Skills

Minimum Qualifications:

  • Bachelor’s degree in Business Management or similar field, or year for year may be substituted for degree.
  • Minimum of two years of program management and/or program monitoring experience.
  • Continued employment is contingent upon receipt of a satisfactory report from a state and federal background check.

Preferred qualifications:

  • Experience with program management, writing quarterly reports, administering funds.
  • Experience working with Alaska Native people, knowledge of their values and belief systems and ability to provide culturally competent services.

Physical Requirements:

  • Primarily works in an office setting, with extended periods of time at a desk and on a computer.

NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Natives, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are the non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

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