Technical Business Analyst

3 weeks ago


Middletown, United States LingaTech Full time
Job DescriptionJob DescriptionContract Length: Ongoing
Location: Middletown, PA - local candidates only
On-site


The ideal Business/Technical Analyst will have some business experience in performing and analyzing process, procedures, and systems related to tolling operations. Similar experience in a closely related field or industry may be considered for highly qualified analysts. 

Qualifications:
  • Support Tolling Operations during the development of a unified back office system.
  • Support the UX/UI/CX business transformation.
  • Support delivering Natural Language IVR to maximize self-service.
  • Support the implementation of ALPR and vehicle fingerprinting technologies and finding innovative solutions to streamline and automate license plate identification.
  • Support the Data Migration for tolling back office.
  • Support the consolidation of customer service operations under toll operations.
  • Support the review of third-party contracts.
  • Support IT standards compliance in TransCore and other toll operations contracts.
  • Provide Toll Operations support as a business or technical analyst.
Responsibilities:
  • Work in support of the Unified Back Office System to drive innovation into the project. Assist the task lead in a program to ensure intellectual property is captured and processed.
  • Work in support of the UX/UI/CX effort to enhance the user experience and interface for customer service representatives.
  • Work in support of advisory services, project management, and technical support for consolidated customer service operations under a unified back office.
  • Provide support to the Project Manager or SME in the rollout of Proponisi into the current Tolling Operation. Manage the migration and any upgrade of the Proponisi tool into the Unified Back Office System.
  • Work in support of the review and drive closure of third-party contracts.
  • Work in support of the effort to ensure IT standards compliance for TransCore and other toll operations contracts.
  • Provide support to Task Leads, SMEs, and staff as required.
  • Provide support to Business Analysts and Subject Matter Experts to backfill Tolling Operations staff as required.
  • Provide general toll operations support as required.

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