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Facility Service Attendant

1 month ago

New Orleans, United States Audubon Institute Full time
Job DescriptionJob Description


To deliver on the Audubon service promise, the Facility Services Attendant will:

Welcome


• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.


• Wear identification badge.


• Walk individual to destination instead of pointing; offer assistance to people who look confused.


• Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.


Share


• Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).


• Coach coworkers on service expectations.


• Utilize the power of teamwork to give excellent service.


• Know when to involve management.


Inspire


• Know the answers to questions or seek out the answers.


• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and


wait for response before placing caller on hold).


• Ensure work area is free of food, drink, socialization, and personal business.


• Follow Dress Code Policy on clothing and grooming.


• Keep unpleasant concerns behind closed doors (vent backstage).


Supervision: N/A


Experience: One year facility service attendant experience preferred.


Education: High school diploma or equivalent and valid Louisiana driver’s license.


Physical Requirements:


1. Must be able to exert up to 50 pounds of force to lift, carry, push, pull, or otherwise move objects, including the


human body. May involve sitting most of the time, but may involve walking or standing for brief periods of time.


2. Sitting or standing, bending, stooping, and the ability to carry items weighing up to 50 pounds.


3. Constant adequate range of motion and mobility required.


4. Regular near acuity with clarity of vision at 20 inches or less required.


5. Typical ability to collect and analyze numerical and written data and verbal information to reach logical


conclusions and ability to determine the time, place and sequence of operations or actions required.


6. Regular talking and the ability to express and exchange ideas by means of language expected.


7. Regular hearing and the ability to perceive the nature of sounds.


8. Constant ability to read, record, or type data quickly and accurately required.


Environmental/Working Conditions:


1. Working long hours between breaks or meals required.


2. Ability to work under and handle stress in an appropriate manner required.


3. May be exposed to high, medium, or low noise intensity.


4. Constant contact with co-workers required.


5. Affinity for animals and nature preferred.


6. Exposure to fluctuations in temperatures may be required.


7. Exposure to outdoor conditions may be required.


8. Flexible hours, overtime, evenings, weekends and holidays; and ability to adhere to set schedule.

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