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Field Engineer

3 months ago

Houston, United States Voltguard Utilities Ltd Full time
Job DescriptionJob DescriptionJob Description:

The Field Engineer performs on time and accurate Maintenance, installation in one or more modalities of equipment. The Field Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair, and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidates needs to be able to travel.

VOLTGUARD UTILITIES LTD is a leading engineering and consulting firm specializing in renewable and electrical energy solutions. We provide comprehensive utilities for both commercial and residential clients. Our services span from installation and after-sales support to technical maintenance and remote specialist assistance, ensuring our clients benefit from reliable and sustainable energy solutions.

Why Join Us?

At VOLTGUARD UTILITIES LTD, we are committed to fostering a dynamic work environment where innovation and professional growth are at the forefront. By joining our esteemed company, you'll have the opportunity to work on cutting-edge projects across diverse industries, including agriculture, commercial, and high-end manufacturing. We invest in our employees' development, offering continuous learning opportunities, career advancement, and a supportive culture that values teamwork and excellence. If you are passionate about making a difference in the energy sector and eager to contribute to a company that values its people, VOLTGUARD UTILITIES LTD is the place for you.

Responsibilities:

  • Learn to complete on-time and accurate Preventative Maintenance,
  • Assist more experienced field engineers with equipment installation.
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Serve as a member of the account community for key accounts.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
Required Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • The successful applicant must comply with standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks.

Special Physical Requirements:

  • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision, and depth perception.
  • Must have and maintain a valid Driver's License.
  • Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Desired Qualifications:

  • Ability to travel up to 35% that could include overnight.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. We design competitive and flexible packages to give our employees a sense of financial security both today and in the future, including:

Health benefits effective day 1
Paid time off, holidays
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Career development opportunities

Scheduled Weekly Hours

40

Voltguard Utilities Limited offers a great work environment, professional development, challenging careers, and competitive compensation. Voltguard Utilities Limited is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Relocation Assistance Provided: Yes