Maintenance Assistant- Full Time

6 days ago

Norfolk, United States Norfolk Waterside Marriott Full time
Job DescriptionJob Description

POSITION OVERVIEW: The Position involves high guest contact, providing service to every guest in a professional, efficient and friendly manner. Responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work. Complete maintenance work orders from all departments on a timely basis. Participate in the preventative maintenance program for all building equipment and rooms. Complete other special projects assigned periodically by the Chief Engineer


JOB RESPONSIBILTIES:
• Be in proper uniform, with nametag.
• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring
guest satisfaction.
• Communicate effectively with guests as well as team members
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special
packages and promotions, daily house count and expected arrivals/departures
and scheduled daily group activities.
• Maintain complete knowledge of correct maintenance and use of equipment. Use
equipment only as intended.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive daily work assignments from Chief Engineer/Supervisor and review priorities and
special projects.
• Check work orders and night report for any problems. Make rounds checking these problem
areas and note any information needed or safety concerns in the hotel.
• Schedule work in accordance with preventive maintenance program in rooms, coordinating
with the Executive Housekeeper and Front Office.
• Assist electrician, carpenter, plumber and painter in all phases of repair work.
• Maintain the proper use, cleaning, maintenance and storage of all tools.
• Handle chemicals for designated uses/surfaces.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Ensure security of any assigned keys.
• Working knowledge of health codes, electrical codes, national/local fire codes, local mechanical codes, blue prints and wiring schematics, power and hand tools, meters, etc. as it relates to the technical trades
• Assists in handling emergencies in order to protect our guest and associates, and preserve
the building and its systems during the emergency. Must act as quickly and responsibly as
possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging
Management and hotel policies and procedures. As well as the brand standards, policies and
procedures.
• This job description is not intended to provide a complete and comprehensive list of all job
duties, requirements and responsibilities. Instead, it is provided as a general overview of the
expectations for the position

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