Enterprise Systems Specialist

1 month ago

Frederick, United States LandCare Full time
Job DescriptionJob Description

Position Summary:

This is a highly visible role that ensures that enterprise systems (ERP, CRM, payroll/HRIS, time and attendance, asset management, job costing) are meeting business needs. It requires someone that can wear many hats: analyst, developer, data wrangler, and all-around problem solver. A blend of technical, financial and strong communication skills will be necessary to complete tasks and interact with staff across a geographically dispersed organization. This role requires using effective communication to work closely with employees in the business. Candidates should be effective at multi-tasking and prioritizing their activities.

Overall Responsibilities

  • Support
    • Respond to, prioritize, and resolve various end user submitted requests with a strong sense of urgency due to the critical nature of our financial systems
    • Monitor various systems/integrations, resolve issues, and reconciling differences
    • Collaborate and work closely with end users, business stakeholders, and other IT staff to solve complex problems.
  • Administer
    • Ensure end users have appropriate security access and roles
    • Track planned system upgrades and develop an approach to test and implement changes
    • Ensure data integrity within systems, integrations, and reports
    • Assist in audits of existing IT controls in our financial systems
  • Build, Enhance, and Automate
    • Design, test, and implement system improvements, reports, and integration data flows
    • Maintain documentation related to the systems including administrative procedures, configurations, and end user guides
    • Assist in researching and evaluating new solutions
  • Empower
    • Train new and existing end users on system capabilities
    • Facilitate organizational change assisting with the adoption of new processes.
    • Advertise the capabilities of our systems to the business conveying an understanding of why these systems

Our Technologies and Tools

  • Cloud-based enterprise systems including NetSuite (ERP), NetSuite (NSPB), UKG (HR/payroll), Concur (T&E), Asset Insider (CAPEX) and Aspire (CRM and job costing). Use the tools within these systems to maintain and administer:
    • User access and security
    • Business automations and workflows
    • Role-based dashboards
    • Searches, reports, and analytics
  • Integration management and orchestration using cloud-based systems such as Informatica, Microsoft Power Automate, and Microsoft Azure Data Factory. Connect and transfer data to/from systems using the most effective technique available such as:
    • Export/Import automation
    • Web services (i.e., SOAP, REST)
  • No-code and low-code application development using Microsoft’s cloud-based Power Platform and Excel
  • Data warehouse built on Microsoft Azure SQL
  • Business Intelligence reports and dashboards using Microsoft Power BI and Cognos
  • Myriad of Excel spreadsheets that pull data from the above solutions

Requirements

  • Experience in finance or accounting is desired
  • Customer Service Skills, including proactive communication and documentation
  • Ability to foster a consistent integrative and cohesive system approach to support geographically dispersed end users
  • Strong curiosity to delve into root cause analysis with ability to conceive and implement effective process improvements/solutions
  • Ability to work independently as well as be part of a small, focused team
  • Manage multiple, simultaneous projects and tasks
  • Understanding of databases, data integration, imports, exports (i.e., SQL, Excel)
  • Proficient in reporting across multiple platforms and systems
  • Familiar with more advanced features in Excel (External Data, Macros, Pivot Tables)

Benefits

Besides the great team environment, we also have a strong benefits package for our team members:

  • Team based profit sharing program
  • 401K for all employees with 3.5% company match
  • Medical, dental, and vision coverage
  • Paid Time Off Policy + 9 corporate holidays
  • Formal training and development program

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