Metrology Lab Supervisor

What We Are Looking For

We are looking for an experienced Calibration Technician that is looking to move forward in their career to the next step of Metrology Supervisor. We are looking to help the right candidate grow their career in Metrology by providing the training and assistance needed. 

Summary

The Metrology Supervisor is a unique job description as each supervisor, under the direct supervision of the Operations Manager, oversees a specific laboratory and is primarily responsible for the Day-to-Day laboratory operations. A Metrology Supervisor will have a strong desire to learn and become qualified in numerous equipment categories and qualified on most of the laboratory's calibration standards. In addition, the candidate will also possess a strong, well-balanced desire to maintain production levels and quality assurance.

The Metrology Supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.  They are able to guide and train employees by being well-versed in processes under the role’s responsibility to ensure that laboratory operations are carried out productively so as to ensure profitability and sustainable growth. This position also requires that the individual be well versed on the majority of the types of calibrations that the laboratory performs, including the understanding and enforcement of the quality management system's policies and procedures.

The Metrology Supervisor is also required to perform client calibrations onsite and maintain production levels determined by Management.

Reports to

The Metrology Supervisor reports to the Operations Manager.

Direct Reports

• Associate Calibration Technicians
• Calibration Technician I
• Calibration Technician II
• Calibration Technician III

Education/Work Experience Requirements and Skill Requirements

• A minimum of 2 years working in a calibration laboratory with a strong management or supervisory skills
• Must have a valid driver’s license
• Capable of lifting up to 50 pounds unassisted
• Candidate MUST be willing to travel to local and regional on-site locations, with occasional overnight travel to surrounding states. Actual frequency of on-site travel is dependent on customer requests.

Duties and Responsibilities (Customer Service)

• Promptly address customer requests, inquiries and complaints taking actions as appropriate to satisfy the customer or resolve the issue
• Set priorities based on customers’ requirements and gives high priority to satisfying customers through listening, understanding and anticipating customer needs

Duties and Responsibilities (Production Control)

• Establish and ensure calibration and repair production schedules, goals, and priorities are accomplished
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Pass on information from upper management to employees and vice versa
• Participate in weekly production meetings with all supervisors, including; establishing agenda, querying production, or querying anomaly issues discovered 
  
• Field and initiate customer complaints
  
• Notify customers of any delays or major deviations in the performance or Turn-Around-Time of in-house calibrations
  
• Perform equipment check-out and check-in for calibration equipment that is issued to technicians for onsite jobs
• Perform initial contract review process in the form of the customer’s current SCS and submitted customer purchase orders
• Ensure all laboratory spaces, workbenches, technician benches, kitchen areas are kept clean and tidy, including performing weekly cleaning inspections with the Quality and Metrology Managers
• Ensure laboratory operations are supplied with consumables
• Ensure that onsite service packets are complete and submitted within 48 hours of onsite job completion
• Ensure that the laboratory has the capabilities to perform all onsite service requests
• Ensure that company owned equipment scheduled for onsite calibration will not come due for calibration before or during the scheduled onsite job
• Determine the technician resources (equipment requirements, number of technicians, assignment of lead technician, estimate the number of days to complete, etc.) for the onsite job
• Oversee laboratory safety and ensures that the laboratory remains in compliance with all local, state and federal regulations; in cases where non-compliance is found, document the instances as well as how they were abated
• Communicate and enforce laboratory safety rules to staff working in the lab
• Ensure all users of the lab are wearing the appropriate personal protection equipment (PPE)
• Communicate with vendors for general maintenance of laboratory support equipment such as HVAC, security, electrical, etc.
• Maintain supply levels and orders, stores and distributes new supplies as required
• Maintain all equipment in the respective department through cleanliness and reliability by routine preventive maintenance
• Initiate calibration interval extension requests

Duties and Responsibilities (Quality Assurance)

• Ensure staff awareness and enforcement of the company Quality Policy
• Ensure Quality Checks are performed for in-house and onsite service as directed by the Quality Manager
• Possess a high level of understanding of the Quality Management System’s policies, procedures, including training and enforcement to all staff members
• Perform or delegate quality checks and onsite and in-house calibration witnessing, including documentation of these activities
• Implement good laboratory practices and ensure that they are followed, including maintaining adequate cleanliness and good housekeeping
• Identify, document, and implement service-related opportunities for improvement
• Assist with database maintenance of Make/Model, CPM Datasheet approval and consensus decision making with other supervisors on best practices and guidance
• Perform research and interpretations of technical specifications including external specifications (e.g. ASTM, ASME, ANSI, MIL-STD, etc.) to assist technicians in calibration processes and submit to the Metrology Manager for filing
• Assist in the performing internal audits and other quality assurance activities
• Assist in the technical investigation of customer complaints, non-conformances, corrective and preventive actions
• Assist the Quality and Metrology Manager in identifying training needs and organize training interventions to meet quality standards
• Assist in establishing annual technician training plans
• Serve as the secondary contact for technical witnessing of calibration technicians during annual laboratory assessments
• Prepare and approve calibration datasheets
• Prepare and write calibration procedures
• Assist in developing process flow charts to implement processes and to identify process shortfalls, changes, or new procedures
• Initiate random quality checks other than those assigned by management
• Proficient in measurement techniques, common characteristics of measurement systems, potential sources of measurement error, and the fundamentals of measurement assurance
• Ability to perform, assist, and offer guidance to staff on:
  • the application of various measurement methods, characteristics, and analyzation of calibration data. Correct error sources that can affect measurement results, report measurement uncertainty using appropriate accepted statistical techniques, determine conformance status and apply various methods of identifying and segregating nonconforming M&TE
  • identifying and applying common M&TE specification descriptions, distinguish between characteristics of specifications.

Duties and Responsibilities (Personnel Supervision)

• Provide motivation, coaching, and guidance for staff members
• Ensure staff understand and comply with laboratory’s policies
• Understand and contribute to the lab’s goals, while effectively implementing team building and team facilitation skills to accomplish the goals
• Effectively use teams to address both routine and important issues, and builds and maintains productive working relationships within all laboratory organizational levels
• Communicates effectively and persuasively by showing similarities in positions or goals held by participants in a manner that gains agreement or acceptable compromise from all parties involved where both parties involved can identify value added in the resulting agreement
• Able to express ideas clearly in writing by adapting terminology to the various levels of experience of the staff members
• Able to create a work environment for subordinates that cultivates personal growth and excellence
• Outline clear expectations and standards of performance while promoting cooperation and teamwork
• Collaborate with the respective Laboratory Manager concerning all employee issues such as training, education, coaching and disciplinary actions
• Sets realistic and obtainable performance standards and provide feedback to subordinates

Application Process

• Submit a resume and a cover letter. The cover letter should tell us about you outside of the details on your resume. We want to get to know you as a person outside of just your work accomplishments.  Any application without a cover letter will be rejected. 
• We will send a link to our entrance exam. The exam must be taken within 3 days of receiving the link to be considered for employment.
• Provided the exam is passed, we will set up an interview with you so we can get to know you personally as well as you can get to know us. We want to make sure this is also a career and a company you would like to work with just as much as we would like to work with you.

Benefits

•  Competitive salary based on previous calibration and management experience
• Employee health insurance premiums offered at a discount
• Life insurance & Short Term Disability included
• Vision insurance included
• Dental insurance offered at a discount
• 401k retirement plan offered with a percentage company match
• 10 days vacation starting the first year (prorated from hire date)
• No out-of-pocket expenses incurred by the employee:
  • Bench tools provided
  • Company logo shirts, ball & skull caps, winter jacket and lab jackets provided
  • Laptop computer with MSOffice Suite software provided
  • Credit card provided (for company related expenses; vehicle gas, per diem, parts, etc.)
  • Vehicles provided (for on-site service)
  • 9 paid holidays; New Year’s Day, Good Friday, Memorial Day, 4th of July, Labor Day, Veteran’s Day, Thanksgiving, Day after Thanksgiving, Christmas Day. Plus many company events throughout the year including a monthly training day.
  • Service Recognition
  • Office Hours: 7:30 am - 4:30 pm Monday-Thursday, 7:30 am - 2:00 pm on Friday
    

About Us

• Calibration Laboratory, LLC is an ISO/IEC 17025 accredited commercial calibration laboratory
• Approximately 95% paperless operations
• In business since 1977 with customers that have been with us since the beginning
  
• Veteran owned company