Outbound Operations Manager, 2nd Shift

1 month ago

Midway, United States Lakeshore Learning Materials, LLC Full time
Job DescriptionJob DescriptionCompany Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

We are currently searching for an experienced Outbound Operations Manager,2nd shift to work full time at our 500,000-square-foot distribution center in Midway, Kentucky. The role will be primarily responsible for the following: coordinating and ensuring operations are meeting or exceeding customer service levels and financial goals; and ensuring consistent communications are established across functional teams within the distribution center as well as with our Customer Service team. Second shift operates from 4:00 pm to 12:30 am. Candidates should have general experience utilizing sophisticated WMS/WCS and other automated systems and equipment, including RF equipment, sortation, put-to-light conveyor systems and forklifts. 

A day on the job looks like this: 

  • Plan and monitor daily labor needs based on immediate and forecasted order and unit volumes 
  • Ensure all orders and receipts are processed in an efficient, accurate and timely manner, making sure proper procedures and training are provided to hourly associates 
  • Work to maintain high level of associate morale and recognition; manage annual turnover rate to acceptable levels 
  • Monitor staffing levels with Site Director and Human Resource Manager to ensure adequate staffing for present and future needs; actively participate in the hiring process 
  • Maintain a working knowledge of and comply with all company policies and procedures 
  • Monitor standard procedures and recommend new procedures when necessary to ensure that the overall operation runs effectively 
  • Consult with Site Director and Human Resources to ensure consistent use and enforcement of facility and department policies and procedures 
  • Work closely with supervisors and lead personnel to improve the quality and effectiveness of the overall operation; set and drive toward continuous improvement goals 
  • Contribute to an effective safety and security program and ensure compliance from warehouse associates 
  • Oversee the development of associates by ensuring they are cross-trained and given the proper tools to do their jobs so that they can contribute to the total operation 
Qualifications

Got the skills and experience? Here’s what we’re looking for: 

  • College degree or 5+ years’ equivalent experience required 
  • Minimum 5+ years within a high-volume automated distribution center or break-bulk LTL terminal 
  • Excellent problem-solving skills with the ability to think on your feet, work independently, make decisions and take appropriate action 
  • Ability to manage a team of individuals with differing levels of skill to enable them to achieve performance and quality standards 
  • Excellent verbal and written communication skills 
  • Ability to work in a fast-paced environment where multitasking is expected 
  • Excellent problem-solving and follow-up skills 
  • Strong attention to detail 
  • Must be able to drive Dock Stocker and Reach Truck 


Additional Information

And here’s our end of the bargain 

  • Competitive compensation based on skills and experience , plus a bonus plan
  • Paid leave for new parents to support work/life balance and family bonding
  • Excellent medical/dental and vision coverage—EPO, PPO and HSA
  • 401(k) retirement plan with company contribution (because you will retire someday)
  • Flexible benefits—choose what you like, ignore the rest
  • Generous employee discount
  • Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 

Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL9

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