Reservations Manager

6 days ago

Fort Worth, United States Hotel Drover Full time
Job DescriptionJob Description

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Reservations Manager for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you

Essential responsibilities include:

  • Embody the shared values of Hotel Drover.
  • Maintain an open line of communication with leadership team.
  • Act as a main resource for reservations agents needing assistance technically or with handling guest calls and/or requests.
  • Oversee all aspects of the reservations department, ensuring efficient and accurate processing of guest reservations.
  • Lead and coach a team of PBX/reservations agents providing ongoing training and development to maintain high-quality service standards.
  • Fully knowledgeable about guest rooms, rates, promotions, amenities, programs, and services.
  • Manage and monitor systems set up within the reservations department to ensure accurate handling and monitoring of calls.
  • Manage room inventory and rates, working closely with the revenue management team to optimize occupancy and maximize revenue.
  • Resolve guest inquiries and complaints regarding reservations in a professional and timely manner.
  • Analyze reservation data and generate reports to identify trends and implement strategies to improve efficiency and guest satisfaction.
  • Maintain strong working relationships with OTAs and other distribution channels to secure bookings and promote hotel offerings.
  • Always provide a professional image through appearance, dress, and speech.
  • Perform other job-related duties as assigned
MUST HAVES:
  • Passion for creating an amazing experience for our guests.
  • Strong prioritization and organization skills.
  • Flexible schedule, able to work evenings, weekends, and holidays.
  • Thoughtful communicator with excellent written and verbal skills.
  • Strong interpersonal and relationship building abilities; passion for collaboration and providing administrative support.
QUALIFICATIONS:
  • 3-5 years of hotel experience in front desk and/or reservations, preferably in similar property size and type.
  • Opera PMS experience preferred.
  • Marriott MGS + Bonvoy experience preferred.
  • Ability to handle stressful situations in a calm, professional manner
  • Good problem-solving skills.
  • Strong computer skills.

OUR CORE VALUES:

Hit the Mark, Every Time

Blaze New Trails

Spark Warmth

Be Intentional

Honor All

Do Right

Stay Curious

  • Management and Program Analyst

    Found in: beBee jobs US - 1 week ago

    Fort Worth, Texas, United States Department Of Transportation Full time

    Summary This position serves as a Management and Program Analyst for the Office of Airports (ARP), in an Airports District Office/Region. Incumbent provides administrative and analytical work that directly supports the ARP mission and operational objectives. The work contributes to the improvement of productivity, effectiveness, and efficiency in program...

  • Management and Program Analyst

    Found in: beBee S US - 6 days ago

    Fort Worth, United States Department Of Transportation Full time

    Summary This position serves as a Management and Program Analyst for the Office of Airports (ARP), in an Airports District Office/Region. Incumbent provides administrative and analytical work that directly supports the ARP mission and operational objectives. The work contributes to the...

  • airplane pilot

    Found in: beBee jobs US - 6 days ago

    Fort Worth, Texas, United States Department Of The Air Force Full time

    SummaryClick on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.Air Reserve Technicians are full-time civilian employees who are also members of the Air Force Reserve unit in which they are employed. In addition to their civilian assignments, they are assigned to equivalent positions in the...

  • Technical Services Project Manager

    2 days ago

    Fort Worth, United States Lprs Full time

    The Technical Project Manager is responsible for providing project planning and management for established initiatives within a company. They ensure that projects are completed to specification, within an established time frame and budget. A Technical Project Manager is the lead subject matter expert within the company regarding technology concerns....

  • Army Reserve Administrator with Security Clearance

    Found in: Dice One Red US C2 - 6 days ago

    Fort Knox, United States Department of the Army Full time

    Duties * Provide guidance to personnel on changes to organizational regulations and directives. * Utilize various automation systems to identify financial management program deficiencies. * Analyze account report system to maintain inventory. * Coordinate training programs for personnel in accordance with organizational directives and guidance. * Manage the...

  • Administrative Assistant

    2 weeks ago

    Fort Worth, United States Jobs4U Full time

    Job DescriptionJob DescriptionWe are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and...

  • Senior Associate Actuary

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Fort Worth, United States Wellington Insurance Group Full time

    We are looking to add an experienced Senior Associate Actuary to our team!In this role, you would be responsible for providing analytical and actuarial support for the Company’s goals, including ratemaking, reserving support, statistical analysis and reporting, data management for the business unit, and assisting leadership with the training and...

  • Database Analyst

    6 days ago

    Fort Worth, United States CareerBuilder Full time

    The Database analysts will organize and make sense of information and compile into functional database systems. They will evaluate, design, review, and implement databases, maintain upcoming and update existing databases to serve business needs better. Responsibilities Collecting and documenting user requirements Designing and developing database...

  • Retail Management

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Fort Worth, TX 76132, United States GameStop Full time

    GameStop - 4800 South Hulen St Suite #207 Fort Worth [Store Supervisor] As a Store Manager at GameStop, you'll: Directly influence the performance of everyone who interacts with guests; Foster a selling culture that creates unique, complete solutions that exceed guests' expectations; Ensure best-in-class guest service for every GameStop guest by using...

  • Logistics Management Specialist

    Found in: beBee jobs US - 6 days ago

    Fort Wadsworth, New York, United States Department Of The Army Full time

    Summary About the Position: This Military Technician position is with the 3 Medical Deployment Support Command, 8 Medical Brigade, located in Fort Wadsworth, New York.This position requires an active membership as a Soldier in the Army Reserve before a start date can be set. To learn more about minimum qualifications to join the Army Reserve, visit ...

  • Administrative Assistant

    Found in: Appcast US C2 - 7 days ago

    Fort Worth, United States Express Employment Professionals of Fort Worth, TX Full time

    Express Employment has teamed up with an Estate Planning law firm in Fort Worth looking to add an Administrator to their team. Pay range: 18-20/hrSchedule: Monday-Thursday 8-4:30, Friday 9-1Temp to HireAdministrative Duties:Greet clients and visitors in a professional and friendly mannerAnswer and direct phone calls to appropriate partiesManage incoming and...

  • Administrative Assistant

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Fort Worth, United States Express Employment Professionals of Fort Worth, TX Full time

    Express Employment has teamed up with an Estate Planning law firm in Fort Worth looking to add an Administrator to their team. Pay range: 18-20/hrSchedule: Monday-Thursday 8-4:30, Friday 9-1Temp to HireAdministrative Duties:Greet clients and visitors in a professional and friendly mannerAnswer and direct phone calls to appropriate partiesManage incoming and...

  • Administrative Assistant

    7 days ago

    Fort Worth, United States Express Employment Professionals of Fort Worth, TX Full time

    Express Employment has teamed up with an Estate Planning law firm in Fort Worth looking to add an Administrator to their team. Pay range: 18-20/hrSchedule: Monday-Thursday 8-4:30, Friday 9-1Temp to HireAdministrative Duties:Greet clients and visitors in a professional and friendly mannerAnswer and direct phone calls to appropriate partiesManage incoming and...

  • Supervisory Logistics Management Specialist

    Found in: beBee jobs US - 2 weeks ago

    Fort Stewart, Georgia, United States Department Of The Army Full time

    Summary About the Position: This position is with the United States Army Reserve Command, G-4, Equipping Division located at Fort Liberty, North Carolina. DutiesDirect short- and long-term operations for equipping strategies and management. Provide programmatic input to Headquarters Department of Army for equipping and supporting automation program...

  • Hotel Front Desk Attendant Part-Time

    5 days ago

    Fort Worth, United States Doubletree by Hilton Fort Worth S Conference Center Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Army Reserve Administrator with Security Clearance

    Found in: Careerbuilder One Red US C2 - 2 days ago

    Fort Knox, KY, United States Department of Defense Full time

    Duties• Provide guidance to personnel on changes to organizational regulations and directives.• Utilize various automation systems to identify financial management program deficiencies.• Analyze account report system to maintain inventory.• Coordinate training programs for personnel in accordance with organizational directives and guidance.• Manage...

  • Management Analyst

    Found in: beBee S US - 2 weeks ago

    Fort Meade, United States Department Of The Army Full time

    Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is...

  • Management Analyst

    Found in: beBee S US - 6 days ago

    Fort Meade, United States Department Of The Army Part time

    Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is...

  • MSO Manager

    Found in: beBee jobs US - 6 days ago

    Fort Worth, Texas, United States MHMR Tarrant County Full time

    I) Job PurposeThe Managed Service Organization (MSO) Manager ensures accurate and compliant processing of claims, participate and train playing a vital role in our patient care operations. Collaborating with various divisions and IT, they facilitate referrals to network providers, claims adjudication, and timely remittance processing. Their work ensures...

  • Deposit Operations Analyst

    Found in: beBee S US - 2 weeks ago

    Fort Worth, United States beBee S US Full time

    Job Description How will your role impact First Command? The Deposit Operations Analyst is a senior position within the bank's Deposit Operations team and is responsible for a variety of critical departmental duties and support to clients, advisors, and employees across the enterprise. Major areas of responsibility include ACH Operations, Payment...