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Housekeeping Shift Manager

3 months ago

Waterloo, United States Lago Resort & Casino LLC Full time
Job DescriptionJob Description

POSITION SUMMARY
Directs the work of an assigned shift in the Housekeeping Department. Always maintains a high-quality property appearance. Adheres to department budget. May act in a lead capacity during the Executive Housekeepers absence.


GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all- inclusive:

  • Directs and supervises the housekeeping staff
  • Assists in the selection, supervision, training, and development of staff
  • Assists in implementation of preventative maintenance and property wide cleanliness programs.
  • Assists in ensuring timely response to all reports of safety hazards and proper communication and training in hazardous chemical handling
  • Assists in the compliance with all department and company policies, procedures, internal controls, and government regulations
  • Demonstrates old world hospitality with charm


WORKING CONDITIONS
Must have ability to:

  • Communicate effectively with all levels of Team Members, guests, and outside contacts.
  • Work effectively in a fast-paced environment
  • Move around all work areas effectively and efficiently
  • Work long hours, including nights, weekends, and holidays
  • Extended time seated as well as on your feet


JOB QUALIFICATIONS

  • High school diploma or GED certificate
  • Must be 18 years of age or older
  • 3 years of housekeeping supervisory experience in a high-volume hotel is preferred
  • Must be able to convey accurate information both orally and written
  • Must have an eye for detail and be able to determine cleaning and maintenance issues in rooms
  • Must become familiar with various room types and room set-ups
  • Must be able to make rational decisions and assume responsibility for the outcome of the decision
  • Must meet attendance guidelines


REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the casino
  • Obtain required licenses
  • Perform the duties described in compliance with local laws and regulations
  • Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
  • Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
  • Adhere to Internal Control Procedures and Policies
  • Report illegal activity to Security or the appropriate levels of Management

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