Service Drive Manager

2 weeks ago

Castle Rock, United States Foundation Automotive - Castle Rock Ford Full time
Job DescriptionJob Description

FOUNDATION AUTOMOTIVE is looking for a professional and customer service-focused Service Drive Manager to join our CASTLE ROCK FORD dealership team. The Service Drive Manager position manages the day-to-day quick lane operations as well as the service advisor department to ensure services requested by the customer are met to performance standards.

Why Foundation Automotive?

  • Personal Automotive Discounts at all of our participating dealership partners
  • Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options
  • Employee Appreciation Events and a family-oriented and people first culture
  • FSA & HSA Accounts Available
  • Company sponsored lunches
  • Travel Assistance and Insurance

Responsibilities

  • Maintain a skill summary of the technician staff and make recommendations to service management regarding technical needs
  • Schedule, assign, and supervise work with the objective of maximizing the balance of quality, productivity, and profit
  • Demonstrate high level of product, technical knowledge and practical experience
  • Meet regularly with team leaders, Service Manager/Director to report on shop production and review pending administrative matters
  • Keep shop equipment in safe operating condition. Stay informed about new equipment available in the marketplace and be able to make objective recommendations regarding the purchase of such equipment
  • Coordinate the maintenance of shop "cleanliness" in accordance with company standards and management directives
  • Ensure service employees are following established safety protocols; ensure shop equipment in proper working condition: immediate reporting of safety incidents
  • Meet customer service standards by achieving 'above district' customer service information "CS" scores

Requirements

  • 3 years Experience in leadership and customer service preferred
  • High School diploma or the equivalent
  • Valid driver's license and acceptable driving record
  • Successful completion of pre-employment screening
  • Authorization to working the USA

Who We Are: Foundation Automotive is a growing automotive group with thirty-three dealerships across the United States. Our vision is to be the North American benchmark for top-tier automotive solutions and a company of trust, excellence, and innovation for our customers and employees – our mission is to provide modern automotive solutions across North America. We enrich the lives of our customers and employees by putting our Core Values first and are in the business of helping people succeed.

Our brands share a common vision that allow us to drive forward Employee Empowerment, Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation and Continuous Improvement.

Together, we are Foundation Automotive.

Additionally, Foundation Automotive has assembled an all-star executive management team that has a shared vision of People-first oriented culture. As an organization that values integrity and doing what is right, you can rest assured that we can be held accountable to your success as well as delivering on a progressive open-door policy.

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