Behavioral Health Case Manager

ESSENTIAL JOB RESPONSIBILITIES:

• Complete home visits as required by funding source and as assigned by supervisor.
• Generate required units, complete thorough and detailed documentation of services provided and
• complete reports as required by funding source, policy and as assigned by supervisor.
• Conduct necessary assessments, complete legal paperwork and complete Individualized Service Recovery Plans (ISRP) according to funding source timelines, policy timelines and as assigned by supervisor.
• Provide services as identified on ISRP.
• Plan Schedule, coordinate meetings with participants and other providers.
• Research, access and link to appropriate medical, psychiatric, education, community resources and other social services as indicated by assessments and individual participant preferences.
• Communicate and work collaboratively with other providers to ensure appropriate service provision.
• Meet with the supervisor for regularly scheduled staff meetings and as assigned by the supervisor.
• Attend and actively participate in regularly scheduled staff meetings and as assigned by the supervisor.
• Attend and actively participate in required training and training as assigned by the supervisor.
• In this role, you will help us achieve our mission to change the way the world defines and views disabilities by making profound, positive differences in people’s lives every day.

REQUIRED SKILLS:

I. PROVISION FOR CASE MANAGER SERVICES:

A. Work with the participant, his/her identified support systems to set long-range and short-range

goals based on the ISRP, ensuring professional recommendations including but not limited to

physician, psychiatrist, counselor/therapist(s) and other service provider(s) are incorporated into

goals and outcomes.

B. Ensure delivery of services meets the established intensity and frequency as indicated by ISRP,

funding source or supervisor assignment.

C. Ensure performance benchmarks are met or exceeded for units generated.

D. Ensure documentation and required reports are completed within timelines as required by funding source, policy and supervisor.

E. Makes referrals to appropriate medical, psychiatric, education, community resources and other

social services agencies and/or providers in a timely manner to address identified needs.

F. Document and follow-up in a timely manner to ensure services are in place and appropriate.

G. Establish and maintain ongoing rapport with participants and his/her identified support systems to assist participants in achieving his/her identified goals.

H. Establish and maintain ongoing rapport with referral sources, other community agencies and

providers to coordinate services for participants.

I. Respond to referrals and requests for services within timelines as required by funding source,

policy and supervisor.

J. Empower and encourage participants and his/her identified support systems to be active partners in services.

K. Ensure all participants, and their significant others are treated with respect and dignity; and to

ensure their rights are preserved.

L. Maintain a minimum 40-hour work week.

M. Actively participate in case reviews, team meetings, staff meetings and other trainings as required by funding source, policy and supervisor.

N. Communicate and update your Supervisor or PM regarding any training or consultation needs

related to service delivery, performance expectations or documentation requirements.

II. CLIENT FILE MAINTENANCE

A. Records, plans, legal forms and other documentation are kept accurate and up to date.

B. All services provided are documented and appropriately signed and dated and in the appropriate

location in the chart based on funding source, policy and supervisor. Documentation reflects current services, interventions, participant participation, progress towards goals and/or any challenges or barriers to achieving goals.

III. PROVIDE NEEDED ASSISTANCE OR FILL IN FOR OTHER CASE MANAGER AS NEEDED AND/OR DIRECTED BY SUPERVISOR.

IV. PARTICIPATE IN DEVELOPMENT AND PUBLIC RELATIONS ACTIVITIES TO EDUCATE THE PUBLIC AND MARKET PROGRAM SERVICES.

V. PROJECT MANAGEMENT

A. Provide input and assistance to BHSC Supervisor and Program Director in the preparation of reports, outcomes or other program specific data as requested.

B. Work with BHSC Supervisor and Program Director to ensure maximum collaboration and coordination

with other Easterseals staff, e.g., administrative assistants, other project managers, service coordinators, program development staff, etc.

C. Work collaboratively with BHSC Supervisor and Program Director in evaluating program effectiveness and compliance within funding source requirements, policy compliance and program goals.

D. Provide feedback and suggestions in staff meetings to ensure open lines of communication and utilize problem solving strategies.

VI. STAFF DEVELOPMENT

A. Participate in training activities and programs as required by funding source, policy and supervisor.

B. Participate in training for certifications, credentials or specialties as determined appropriate by

Easterseals Louisiana, funding source or supervisor.

C. Complete at least 40 hours of training per year.

VII. COMPETENCIES:

A. Problem Solving/Decision Making – Assess needs and consider the course of action to best meet those needs.

B. Monitoring – Monitor participant progress and respond to unmet needs; able to monitor provider

service provision and billing practices and to ensure accuracy and efficiency.

C. Planning – Establish effective objectives, priorities, and implement plans; anticipate obstacles and consider alternatives.

D. Coordination – Make adjustments in casework to coordinate efforts with other agencies to ensure consistency and adequate follow-up.

E. Action Orientation – Take initiative rather than passively accepting; takes action and attempts to

influence events to achieve goals.

F. Work Commitment – Willingly commits extra effort and time to get a job done; identifies with

organization goals; exhibits excellent time management abilities.

G. Oral and Written Communication Skills – Ability to exhibit appropriate use of grammar and spelling in written communication, exhibit appropriate use of grammar in oral communication; ensure oral and written communication is professional.

H. Building Relationships – Able to establish rapport with provider agencies and staff, Easterseals

administrative and other program staff.

I. Team Playing – Work cooperatively with other Easterseals Case Managers/Supervisors.

J. Mission Advocacy – Ability to identify with project and Easterseals objectives; adequately, constructively and directly communicate these objectives. We make a life of purpose and independence possible for our participants through our commitment to quality support, innovative service offerings, and continuous organizational evolution.

QUALIFICATIONS:

• Bachelor’s Degree in Social Service or Human Services related field.
• Must have their own reliable transportation.
• Willing to travel during the day to outlying parishes as required.
• Able to multitask and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in the use of Microsoft Office Software (i.e. Word, Excel) and computer literate.
• Must be a team-player.

PHYSICAL REQUIREMENTS with or without reasonable accommodations:

• The employee is regularly required to operate a computer, file and retrieve written documents, communicate with others on the phone and in-person.
• The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items.
• Ability to move independently within the facility and community.
• Must be able to travel and meet with participants

WORKING CONDITIONS:

• Work is performed in a normal working office setting that is environmentally controlled and out in the field.