Room Attendant

6 days ago

Amherst, United States The Inn on Boltwood Full time
Job DescriptionJob Description

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers The Olympia Companies is looking for qualified and enthusiastic candidates to join our team

This position is responsible for adding warmth and happiness to every guest experience through the safe and efficient operation of the housekeeping department, i.e. cleaning guest’s room and hotel areas ensuring high standards are met to achieve guest satisfaction.  Full and part time openings depending on your needs.

Benefits

Olympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.

  • We offer health insurance, ensuring access to quality medical care when needed.
  • Dental and vision insurance are provided to promote overall health and wellness.
  • Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
  • Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
  • Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones. 
  • Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay. 
  • Team members can also take advantage of travel discounts at our portfolio of hotels. 
  • Additional benefits may be available based on the individual hotel that is hiring.

Responsibilities

  • Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
  • Ensure that all linens, towels, and toiletries are properly stocked and refreshed in guest rooms, and report any deficiencies or damages to the housekeeping supervisor.
  • Perform deep cleaning tasks as needed, such as shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures, to maintain a high level of cleanliness and sanitation.
  • Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service.
  • Respond promptly to guest requests and inquiries, and assist with providing information or assistance to enhance their stay experience.
  • Report any issues or concerns raised by guests, such as maintenance issues or housekeeping requests, to the appropriate department for resolution.
  • Work collaboratively with other room attendants, housekeeping supervisors, and other hotel staff to ensure smooth operation and coordination of housekeeping services.
  • Communicate effectively with colleagues and supervisors to relay important information, such as room status, special requests, and guest preferences, to facilitate efficient workflow.
  • Follow all safety protocols and procedures to ensure a safe working environment for yourself, your colleagues, and our guests.
  • Adhere to health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
  • Report any safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks.

Skills Required

  • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education

  • Prior housekeeping/cleaning experience and customer service experience preferred.

Physical Demands

  • This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.  (See Physical Requirements section for detailed information).

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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