Current jobs related to Case Aide - Pasco - Entrust Community Services

SUMMARY:

Acts as the first point of contact for clients seeking agency assistance, providing information on programs and eligibility. Conducts initial screening and refers clients to the appropriate internal or external resources. Performs various clerical tasks to support the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers incoming calls, directs calls to appropriate individuals, and prepares messages.
• Greets incoming visitors and directs them to the appropriate department or individual.
• Conducts initial eligibility screening and sets up new client files.
• Schedules intake meetings for new clients with Case Managers.
• Documents activities in client's file.
• Assists Case Manager with intake of new clients according to intake procedures.
• Assists Case Managers with recordkeeping requirements, including scanning, filing, and uploading documents into SETWorks database and organizing paper files.
• Identifies services available for participants to utilize outside of Entrust Community Services, and makes referrals as needed. Establishes and maintains professional working relationships with outside agencies and care providers.
• Provides coverage as needed for Case Managers, Placement Specialists, and Community Support Specialists when unscheduled absences occur.
• Assists with outreach activities consistent with the organization’s outreach plans and goals.
• Maintains office supplies and places orders when inventory is low.
• Other duties may be assigned.

AUTHORITY AND RESPONSIBILITY

Supervisor: Program Manager

Supervises: This job has no supervisory responsibilities.

Purchases: Supply requisitions, purchase orders and check requests must be turned into supervisor.

Authority: Under Administrative direction, is responsible for work of moderate difficulty in planning, organizing, and coordinating highly professional work in a specific area of expertise.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Thorough Knowledge of

• Service Programs
• Pathways Planning Process
• Human and legal rights
• Human Service System
• Advocacy issues

Ability to

• Communicate effectively, both orally and in writing, with individuals and groups regarding programs and services offered by Entrust Community Services
• Manage a multi-line phone system
• Provide excellent customer service to individuals seeking services and other stakeholder groups
• Research community resources

Demonstrated Proficiency in the area(s) of:

• Documenting
• Scanning, organizing and filing paperwork
• Computer work, including typing and emailing
• Assessment
• Basic research
• Completing work within time frames

EDUCATION AND EXPERIENCE GUIDELINES

Any equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job. They are usually obtained by possessing the following education and experience:

Education

• High School diploma or GED and additional college level or specialized human service training required.
• Undergraduate degree in psychology, sociology, special education or a related field preferred.

Experience

• One year of human service work.

LANGUAGE SKILLS

Bilingual English/Spanish. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to assist in the development of training plans for program participants. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, family members of program participants or employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as time studies, standards, discount, percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and where immediate supervisor may not be readily available. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• Current First Aid/CPR certification preferred
• Valid and current Washington State Drivers license
• Proof of automobile insurance if a vehicle is driven

OTHER REQUIREMENTS

• Bilingual English/Spanish
• Ability to pass the Washington State Criminal Background Check
• Ability to pass the company mandatory drug screen
• Must have and maintain a safe driving record
• Does not pose a direct threat to the health and safety of self or others
• Ability to pass E-Verify

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and talk or hear. The employee is frequently required to stand, sit, walk, and reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employees must occasionally lift and/or move up to 25 pounds. Employee may frequently lift, carry, push, pull or otherwise move objects.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equipment Used: Computer, copy machine, fax machine, phone and other tools necessary for employee to perform work duties assigned.

Software Used: Microsoft Office including Excel, Outlook, Publisher, Word, SETWorks Database

Work Conditions: Office setting with occasional travel.

Work Schedule: 8:00-4:30, Monday-Friday, 1/2 hour lunch. Hours may vary.

EXAMPLES OF PERFORMANCE CRITERIA:

• Number of completed intake meetings
• Number of participants determined eligible for services
• Number of outreach events planned and attended
• Number of satisfied customers from customer satisfaction survey
• Billable hours reported accurately and on time
• Attendance at scheduled meetings
• Attendance at scheduled trainings
• Completion of projects before deadlines
• Number of safety infractions
• Number of hours absent from work
• Adherence to policies and procedures of Entrust Community Services

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)