Program Participant Specialist

2 weeks ago

Fort Wayne, United States Lutheran Social Services Inc Full time
Job DescriptionJob Description

SUMMARY OF WORK:
The Program Participant Specialist of LSSI Works is responsible for recruiting participants from Ft Wayne and the surrounding areas for a 4-week workforce training program. The Program Participant Specialist will build and cultivate relationships with homeless shelters, recovery centers, unemployment offices, social service providers and other locations where the unemployed receive services to build mutually beneficial partnerships that result in consistent participant referrals.

If you’ve got moxie, you’re excited to be engaging face-to-face in the community, you aren’t afraid of a challenge, and you’re ready for your work to have a lasting impact in Ft Wayne, this role is for you.

Essential Duties and Responsibilities:

Relationship Management and Business Development-
• Develop and maintain relationships with both referral and affiliate partners.
• Represent LSSI Works within LSSI and the greater community.
• Locate 15-20 students to enroll in classes each month by networking, cold calling, marketing, etc.

Program Management-
• Assist in the enrollment of participants in the training program.
• Assure required data collection systems and electronic files are maintained accurately.
• Provide referrals to both internal and external social service providers for students in need.

Knowledge, Skills, and Abilities:
• Ability to work well under pressure and meet program and agency deadlines.
• Ability to communicate effectively with clients and staff, both verbally and in writing.
• Proven track record of strong customer service and relationship management.
• Experience in outside sales and cold calling preferred.
• Knowledge of direct service organizations for the systemically affected preferred.
• Understanding of clients with differing cultural, racial, socioeconomic, or ethnic identities.
• Ability to relate effectively in public situations representing the agency.
• Ability to maintain ethical business practices while “living” LSSI core values.

Qualifications:
• Two years of experience in customer service, recruitment or sales, preferred.
• Experience using Customer Relationship Management (CRM) databases, preferred.
• Valid driver's license, in force auto insurance and vehicle for full time business use required.

LSSI Core Values:

  • Commitment to excellence: Makes sure program standards meet all applicable laws, federal guidelines, and accrediting bodies while balancing client services.
  • Hope now and for eternity: Ensures hope to clients and to staff who are providing direct care to those in need.
  • Respect for all people: Upholds respect for all clients and staff and ensures program services are meeting the needs of the community.
  • Integrity in relationships and resources: Gains the trust of other organizations, staff, and the leadership team through sound work standards and performance.
  • Service as a reflection of our Faith: Treats others as the mission of the organization reflects.
  • Trust in Christ and His Word: Establish trust with clients, staff, and partners by serving those in need with compassion.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

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