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Team Leader/Shift Lead

3 months ago

Sand Springs, United States Chick-fil-A Sand Springs Full time
Job DescriptionJob DescriptionRole Summary:
Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
General Responsibilities:
  • Oversee a particular function of the restaurant (see below) while working your scheduled shift.
  • Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
  • Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
  • Shift management breaks, communication, call-off management, discipline, reward & recognition
  • Consistently coach and mentor team members around Pathway training and best practices.
  • Empower, encourage and provide feedback to team members on a daily basis
  • Ensure all team members on shift are aware of the plan for the day.
  • Ensure the store is neat, clean, and organized at all times.
  • Train team to present food to guests with neatness and attractiveness.
  • Appropriately handle all customer issues and play a positive role in customer recovery.
  • Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
  • If closing, control pre-close functions while not compromising service and food quality standards.
  • Ensure cleanliness of all areas is always top-of-mind with a focus on customer perception
  • Front of the House (FOH) Responsible for all cash management duties. Count down registers, track cash and coupon accountability, change fund management, Daily Report.
  • Back of the House (BOH) Follow all food safety procedures at all times.
  • BOH Is aware of food cost and labor cost best practices and works to implement them at all time
Skills:
  • Outstanding communication skills
  • Outgoing/friendly/patient
  • Great verbal communicator
  • Leader (track record of achievement)
  • A desire for ongoing training/education
  • Ability to work in a team environment
  • Results-oriented
  • Detailed & keenly observant
  • Ability to make decisions quickly
  • Ability to motivate others
  • Proven history of consistently performing at a high level
  • Competency in area of responsibility
  • Embodies the Restaurants vision
  • Unquestionable integrity and represents Chick-fil-A well
  • Lead the business to achieve labor/food cost targets and speed of service goals
  • Anticipates problems before they happen
  • Passion for operational excellence in everything you do
  • Responsible for money, food, labor, and training systems
Benefits:
  • Affordable Healthcare
  • Flexible schedule
  • Employee discount
  • Qualify for free college after the first 30 days of employment