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Pairing Specialist
4 months ago
JOB TITLE: Pairing Specialist
REPORTS TO: Director of Care Team
Supports: The Pairing process for our DSPs and Clients
Salary: $52,000
NATURE AND SCOPE OF JOB:
The Pairing Specialist will pair DSPs with a family/client.They will assist in scheduling all meets and greets and notify the Meet and Greet Specialist and/or DSP Advisor.
RESPONSABILITIES:
- Work on pairing DSPs with Families/Clients
- Maintain Open Tracker
- Maintain additional hours tracker.
- Work with Family Service Representatives and DSP Advisors
- Pair DSPs seeking additional hours or needing re-paired
QUALIFICATIONS:
- 1 year in-office experience.
- Pass Federal Background check.
- Calm and patient demeaner when applicable
- Demonstrated ability to coach others.
- Well spoken.
- Good Writing skills
- Excellent administrative skills both written and verbal.
JOB FUNCTIONS:
- Always conduct themselves in a professional manner
- Promote highest level of respect and kindness to our DSPs & clients/families
- Review client ISPs, RIT, and other support documents as needed
- Monitor and respond to all communications in a timely manner
- Understand internal processes for all departments
- Work with family and Care coordinators to support DSPs
- Work collaboratively with their team and brainstorm solutions
- Produce/Submit telecommute report when applicable
- Bring any escalated issues to supervisor before making decisions that would be outside our standard operating procedures.
- Attend company functions and greet customers
- Abide by HIPAA rules and regulations
- Keep and maintain portal communication
- Adhere to all policies and procedures as outlined by DSPC executive team
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
In-office Position- Monday thru Friday 8am-5pm
